Need new motherboard for CP5-471 (i5/8MB)? If so, where to buy?

1000Gen
1000Gen Member Posts: 3 New User
edited November 2023 in 2019 Archives
Greetings,
I have a 20 month old CP5-471 (i5/8MB).  I could not get it to boot properly and the tried restore Chrome but that would not complete either.  A local shop says that it is power issue and a problem with a charging chip which they replaced but then the new chip became corrupted again.  They are saying that I need new motherboard.  Seem reasonable?  Does anyone know where I might be able to find a motherboard to buy as I have not been able to find one?  The Chromebook is super fast and ran over $500 so I am thinking that it is wise to try to repair.  Thank you!

Tom T.  

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer
    Hello,
    Could you give me the first ten characters of the Chromebook serial number (S/N) or the full model name?
    France
  • 1000Gen
    1000Gen Member Posts: 3 New User
    edited May 2019
    Hello,
    Could you give me the first ten characters of the Chromebook serial number (S/N) or the full model name?
    Sure:  Serial #: NXGE8AA003************
    And also, N15C13 is also a number.
    Thanks!
    Tom
  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer
    Thanks. You own an CP5-471-581N and the motherboard is:
    NB.GDD11.002 - MAIN BD.W/CPU.I5-6200U.2.3G.8GB/EMMC32GB

    You should be able to buy it from your regional Acer parts partners. You can also find an used motherboard by googling with the part number.

    France
  • 1000Gen
    1000Gen Member Posts: 3 New User
    I ask in part re the other option since the ACER parts dealer wants more for the replacement motherboard than I paid for the machine up front.  Thanks!

    ACER CP5-471 SERIES i5-6200U 2.3GHz MOTHERBOARD NB.GDD11.002



    laurent_14 said:
    Thanks. You own an CP5-471-581N and the motherboard is:
    NB.GDD11.002 - MAIN BD.W/CPU.I5-6200U.2.3G.8GB/EMMC32GB

    You should be able to buy it from your regional Acer parts partners. You can also find an used motherboard by googling with the part number.


    Thanks. You own an CP5-471-581N and the motherboard is:
    NB.GDD11.002 - MAIN BD.W/CPU.I5-6200U.2.3G.8GB/EMMC32GB

    You should be able to buy it from your regional Acer parts partners. You can also find an used motherboard by googling with the part number.

    Thanks.

    So would these motherboards NOT work because it is not EMMC?  

    GENUINE!! ACER CP5-471 SERIES i5-6200U 2.3GHz MOTHERBOARD NB.GDD11.002


    Acer Aspire E5-574 Laptop Motherboard w/ Intel i5-6200U 2.3Ghz CPU NB.G3711.002


  • laurent_14
    laurent_14 ACE Posts: 10,359 Trailblazer
    Hello,
    Sorry I didn't understand your question? NB.GDD11.002 is the same motherboard as yours.
    France