Acer predator triton 500 62 to 68 degree celcius during idle

2

Answers

  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    I don't think there's a problem. But you seem to think there is. So if you're convince there is a problem, then do as   egydiocoelho   suggested and reset the machine to a factory fresh state. And if it behaves the same way and you're still unhappy and think there's a problem,  then return it to the vendor/seller for an exchange or refund ASAP before the vendor's RMA return policy period expires. Jack E/NJ

    Jack E/NJ

  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    And if i alt+f10 to restore my laptop will I lose my windows 10 licence too? Since the laptop comes with windows licence
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited May 2019
    No my friend! The license is included in uefi!
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                                                     egydiocoelho Trailblazer
     
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    As @JackE said that is the normal behavior for the predator models it has nothing to do with the windows version


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    so u are trying to say that normally predator laptops do crank up the fan speed(increase rpm)  to the extend which is is audible when you on the predator laptop while it was charging  and becomes silent after a while so it is normal??
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    Yes. Jack E/NJ

    Jack E/NJ

  • tobimaru
    tobimaru Member Posts: 315 Skilled Practitioner WiFi Icon
    I'll fly in the face of everyone here and say it might be normal behavior from the factory but it's not ideal and is indicative of poor CPU cooling. On Windows 10 (ANY version) with no programs running (assuming a relatively clean install) there is no reason you should be anywhere near 65-68C. Those are closer to extended load temps of a properly configured system. You SHOULD be 35-50C ideally and fan RPM a STEADY 1,800-2,200 RPM. NOT fluctuating on and off.
     Thankfully, it's relatively easily fixed. Apply a quality thermal paste to the heatsink and ensure proper mounting pressure. Done.

    In the time I've been typing this reply I've monitored my temps. I'm also playing a YouTuve video in another tab of Chrome, which is the only program running other than Predator Sense. So, technically not idle but close enough. This is a properly configured Nitro 5, and there is no reason the 8350H in a Predator chassis (better cooling) could not easily be within 10C or better.
  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    I still cannot solve this issue. Everytime when I boot up my acer predator laptop, the fan speed just increases and the noise is quite loud. Ive tried all the solutions u guys gave except factory reset because it keep saying there was a problem resetting your PC and the fan speed increases every single time when i boot the PC and I dont really think this is normal
  • tobimaru
    tobimaru Member Posts: 315 Skilled Practitioner WiFi Icon
    I'll condense my reply; to improve the idling temperature you must open the laptop and replace the factory thermal paste with a better one. Alternatively, you can ship the laptop to Acer and have them reapply their paste. No updates or drivers will change the idling temperature if nothing is running in the background already. It only gets hotter from idle.
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    >>>Recently i bought a predator triton 500 >>>

    How recent? Is it beyond the seller's RMA policy period? Jack E/NJ

    Jack E/NJ

  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    Three days before
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    >>>factory reset>>> keep saying there was a problem resetting your PC >>>>

    This is a significant issue. Return it to the vendor as defective for an exchange or refund ASAP. ACER warranty service will take longer. Jack E/NJ

    Jack E/NJ

  • I agree with fellow JackE about the refund. However, in my opinion, I do not think your notebook hardware is in trouble!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    Alright I am going to see the vendor tomorrow but I don’t think I can exchange for another new model gotta see what they say will update u guys tmr
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    Alright I am going to see the vendor tomorrow but I don’t think I can exchange for another new model gotta see what they say will update u guys tmr
    If you cant swap it with another model just make them to fix/repair it properly keep insisting if your seller will refuse something just contact acer support directly to get it sorted


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    Btw I’m from Malaysia I don’t know whether I am eligible for the RMA policy period
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    Your store vendor either has an RMA return policy or doesn't. You should've asked the vendor about the RMA policy before you even bought the machine from this vendor. It has nothing to do with Malaysia. Jack E/NJ

    Jack E/NJ

  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    And also ytd I accidentally delete the software that comes with the last top eg nvdia drivers norton security and etc all these software and driver is gone by doing a fresh refresh for my Laptop(reset) any way to reinstall it back or is it possible to reinstall back these driver and software from Acer?
  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    You can try to reset the machine to factory fresh state by using the ALT+F10 cold boot method as shown in the video below. Jack E/NJ


    Jack E/NJ

  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    But then right now the software that comes with my laptop is gone right now so when I do a factory reset isn’t gonna be the same as now?