Defect in the monitor screen and text issues XB241H

freakynorm
freakynorm Member Posts: 2 New User
edited February 14 in 2019 Archives
I just got the monitor today. Hooked it up and tried out a game. I could see what looked like black/grey streaks on darker colors in the game. It's very distracting and I've never seen anything like this. I am guessing I am cursed and got a defective monitor out of the box. I don't see that this could be repairable. Also, when I scroll on webpages the text gets really bold while scrolling then goes back to normal when I am not scrolling.

Any suggestions other than return it?

Answers

  • Jack22
    Jack22 ACE Posts: 3,733 Pathfinder
    @freakynorm
    Just try the below step
    1.Power drain: Shut down the monitor and unplug all wires that connects to the monitor including the power cable.
    press and hold the power button on the monitor for 40 sec and than connect and check.
    2. Try to update the monitor drivers.
    3.Still you have issue than monitors will have 3 years warranty . send it for service.

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  • freakynorm
    freakynorm Member Posts: 2 New User
    There are no drivers for Windows 10. Power draining did not eliminate the streaks. No sense sending it in for service when I can just return it to Amazon for an immediate replacement.