Acer Predator Helios 300 (i7-8750H, GTX 1060, 144hz Display) PH315-51-78NP GPU Not Detected, Failed?

[Deleted User]

I have used this laptop for under 60 days and a couple days ago, the 1060 has not been detected by any program. Device manager shows only the Intel Integrated Graphics, GPU-Z only shows integrated graphics, HWMonitor shows everything but the GPU. I tried updating the BIOS and launching another operating system (Linux), still not showing it. Can't run Geforce Experience, says there's no nvidia GPU. Gaming is extremely slow too. The GPU used to work, but for some reason it is just not anymore.

 Is there any other solution to this problem besides sending it in for warranty repair? I already sent a request, but Acer has yet to respond.

xapim

@meemo4556 it seems your gtx gpu was not properly soldered (this might happen sometimes) so my best advice its to send it to warranty asap for a mobo replacement (dont try to open it yourself you might void your warranty) because they will not get the gpu out and solder it again they will just probably just (bin it or leave it to be refurbished for a replacement to someone else) replace it for a new one also before you send it backup all data that you might need as they will also probably format your drive and get a fresh factory reset