Acer Nitro 5 randomly freezing.

RossBoyle

Hello there. I'm writing to you as my Acer Nitro 5 keeps randomly freezing. I can't do anything. However, plugging in the power chord is enough for it to unfreeze. Also, sleeping the computer and taking it out of sleep works too. It's annoying, and I don't know what is wrong with it. Your help will be appreciated. Thank you. 

-Ross 

Jack22

@RossBoyle
Just try to do reset on the unit and check. Before that try to update the unit and if still have issue than try the reset.

1. Navigate to Settings. ...
2. Select "Update & security"
3. Click Recovery in the left pane. ...
4. Click Get started under Reset this PC.
5. Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.
6. Click remove everything and hit reset

Hit 'Like' if you find the answer helpful!   

Click on 'Yes' if the comment answers your question!

RossBoyle

Jack22 said:

@RossBoyle
Just try to do reset on the unit and check. Before that try to update the unit and if still have issue than try the reset.

1. Navigate to Settings. ...
2. Select "Update & security"
3. Click Recovery in the left pane. ...
4. Click Get started under Reset this PC.
5. Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.
6. Click remove everything and hit reset

Hit 'Like' if you find the answer helpful!   

Click on 'Yes' if the comment answers your question!

What do you mean when you say "the unit". Thanks for the quick reply. I'm wondering what's wrong with it. 

-Ross

andylb

He means your Notebook