Acer Nitro 5 randomly freezing.

RossBoyle
RossBoyle Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hello there. I'm writing to you as my Acer Nitro 5 keeps randomly freezing. I can't do anything. However, plugging in the power chord is enough for it to unfreeze. Also, sleeping the computer and taking it out of sleep works too. It's annoying, and I don't know what is wrong with it. Your help will be appreciated. Thank you. 

-Ross 

Answers

  • Jack22
    Jack22 ACE Posts: 3,619 Pathfinder
    @RossBoyle
    Just try to do reset on the unit and check. Before that try to update the unit and if still have issue than try the reset.

    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.
    6. Click remove everything and hit reset
    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • RossBoyle
    RossBoyle Member Posts: 3 New User
    Jack22 said:
    @RossBoyle
    Just try to do reset on the unit and check. Before that try to update the unit and if still have issue than try the reset.

    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click either "Keep my files" or "Remove everything," depending on whether you want to keep your data files intact.
    6. Click remove everything and hit reset
    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    What do you mean when you say "the unit". Thanks for the quick reply. I'm wondering what's wrong with it. 

    -Ross
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    He means your Notebook

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★