Acer Predator Helios 300 fan problems

darbanere
darbanere Member Posts: 4 New User
edited November 2023 in 2019 Archives
During the last 2 weeks I have noticed that the fans on my laptop have been working weirdly and yesterday they only worked for like a minute at a time. The GPU fan didnt even start. While gaming my CPU reaches around 100°C. I reset my computer so I dont think its a software issue. Does anyone know what I can do about it? Thanks in advance

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    Well i would contact acer support and explain the situation send it to warranty for a repair/replacement because that is not normal at all its either the fans are faulty or the mobo circuit that feeds power to the fans because as you said you reset to factory and the issue remains i wouldnt try to game on it neither do anything that requires high cpu/gpu as you might just fry it if the fans are stopped technically it should shut down before it would get to that point but i wouldnt chance it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • What is the exact model of your notebook? Example an515-51-75kz! Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • darbanere
    darbanere Member Posts: 4 New User
    What is the exact model of your notebook? Example an515-51-75kz! Is your notebook still under warranty?
    The model of my computer is Predator PH317-51
  • Have you tried to put the fans at the most in the predator sense? Is your notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • darbanere
    darbanere Member Posts: 4 New User
    Have you tried to put the fans at the most in the predator sense? Is your notebook still under warranty?
    Yhea I have tried but they don't start. Yhea my computer is still under warranty
  • Is coolboost on? Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • darbanere
    darbanere Member Posts: 4 New User
    Is coolboost on? Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
    Coolboost is turned on and I tried resetting the battery but nothing changed 
  • in this case it seems to me that the fans either are in trouble or there is a bad connection with the motherboard!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)