BIOS password on Helios 500 Ryzen (Predator PH517-61)

GAZuOOT
GAZuOOT Member Posts: 2 New User
edited October 2023 in 2019 Archives
Hey Guys! I just bought new Acer Predator Helios 500 with Ryzen. And i must ask if this is normal? I have type a password when i entering to the bios 0_0, and ofc i don't  know password. And only solution to this would be contact a support?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    No its not normal that means someone setup a bios password to probably disable the secure boot and didnt deleted it i would contact your seller asap to find out if it was really new or refurbished because this is not normal at all if they cant sort it out just contact acer support and explain your situation give them the proof or purchase and snid and send it to warranty for thme to reset your bios probably flash a new one and remove the pass


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  • Whether it's refurbished or not, I can say that! However, some notebooks come from the factory with a password on uefi! In this case, you should contact Acer technical support in Poland: https://www.acer.com/ac/pl/PL/content/service-contact
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  • GAZuOOT
    GAZuOOT Member Posts: 2 New User
    Much thanks for reply!