Examples: Monday, today, last week, Mar 26, 3/26/04

Predator Helios 300 G3-571-77QK Graphics Card Stopped Working

LightYearLightYear Posts: 8Member

Tinkerer

Hi,
My laptop's graphics card GTX 1060 suddenly stopped working. In Device Manager, it shows an alert symbol next to the graphics driver.
This is what I tried to fix it so far:
- I uninstalled the graphics driver completely and reinstalled it.
- I used the GeForce Experience app to update the drivers. 
- Made sure Windows is updated

I realized that it might not be a driver issue. I have Ubuntu on dual-boot which also threw some errors when opening. It runs on the Nvidia card. The intel card is working fine.
I want to try fixing it myself because its out of warranty. Anything I can try to fix it?

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 23,023ACE Trailblazer
    What error code does it display? Have you tried uninstalling and deleting the driver like this?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LightYearLightYear Posts: 8Member

    Tinkerer

    Yes that's what I did while uninstalling. This is the error when I go to properties:
    Windows has stopped this device because it has reported problems. (Code 43)

    I googled the error code and found all the solutions to be reinstalling the driver which didn't work for me.

  • egydiocoelhoegydiocoelho Posts: 23,023ACE Trailblazer
    Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • LightYearLightYear Posts: 8Member

    Tinkerer

    I just did it. The NVIDIA card started work but the Intel graphics card has gone missing in the device manager. 


    By default, it runs the Nvidia card. This will reduce battery life :(.

    I am unable to find it anywhere in the device manager.
  • egydiocoelhoegydiocoelho Posts: 23,023ACE Trailblazer
    Verify that the Intel video card appears as a hidden device. By default, the notebook uses the intel video card because it is this video card that transmits the image to the notebook display:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
Sign In or Register to comment.

Who's Online322

Acer-Harvey
Acer-Harvey
Acer-Karp
Acer-Karp
Acer-Manny
Acer-Manny
Acer-Micha
Acer-Micha
AKS0903
AKS0903
AliAb
AliAb
andylb
andylb
Appleteck5097
Appleteck5097
bcs001
bcs001
brummyfan2
brummyfan2
Cardosorbp
Cardosorbp
Davoncci
Davoncci
DrPfTNTRedstone
DrPfTNTRedstone
ealesi
ealesi
egydiocoelho
egydiocoelho
flacpu
flacpu
Isamel151
Isamel151
Jack22
Jack22
JackE
JackE
Kno63
Kno63
laurent_14
laurent_14
Ojiveojive
Ojiveojive
Shanea
Shanea
Tauron
Tauron
+298 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.