How do I prevent open windows shifting when the computer awakes from sleep?

ArtC1
ArtC1 Member Posts: 5 New User
edited October 2023 in 2019 Archives

Hi, I have an Acer Aspire TC-885-ACCFLi5 Desktop

When the computer awakes from sleep mode, I frequently see that some open windows shift to the center of left of the screen. Nothing is pixilated or unreadable, just shifted. This is particularly problematic when working with Photoshop because the tool menus move to the center of the screen and I have to move them back to the right. Thanks for any help. Art

Answers

  • Hello! Have you tried the drivers of your computer on the intel and nvidia websites? have you already updated windows 10?
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  • ArtC1
    ArtC1 Member Posts: 5 New User

    Hello and thanks for your response.

    The computer is up to date and is only 3 months old. According to Intel: "A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."


  • ArtC1
    ArtC1 Member Posts: 5 New User
    I took these screenshots before and after my post. As you can see, the Notepad screen shifted when the computer woke up..
  • What is the model of your monitor? Have you set it to its default resolution?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ArtC1
    ArtC1 Member Posts: 5 New User
    using an LG monitor and have swapped it with a newer Acer monitor. Same problem and both set to defaults. I've searched for many days and have not found anyone with the same problem I'm having. I strongly believe it is the driver. I don't know if Acer can provide an older video card driver to see if that fixes the problem.

  • Are you using which operating system? windows 10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ArtC1
    ArtC1 Member Posts: 5 New User
    Windows 10 Home - Version 10.0.16299 
  • This version of windows is very outdated! This is version 1709! I suggest you upgrade to version 1803, but we recommend that you back up your files: https://go.microsoft.com/fwlink/?LinkID=799445
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)