Touchpad not working in advanced mode

joash_jeshurun
joash_jeshurun Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hi i recently bought a product of Acer Aspire series. Model- ES1-521-6WR.The fact is that the touchpad worked well with advanced touch gestures but after i had also recently upgraded the RAM to 8 GB the touchpad had an error in the device manager -HID I2C device error code 10. Then as i changed the mode to basic in the BIOS still it did not work. But i just inserted a windows 10 installation media an re-booted and turned back to basic. It worked. BUT THE FACT IS THAT THE PRECIOUS GESTURES WON'T WORK WHAT SHALL I DO?

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning joash_jeshurun !

    Did you restore your OEM system or did a clean installation with another one?
    Checked in Device Manager if there is any exclamation driver?
    Have you updated all your drivers properly?
    What version of your Bios?



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