I have acer predator helios 300 GTX 1060 6gb Why is it written everywhere 4gb? This is defect?

Datoie55
Datoie55 Member Posts: 21

Tinkerer

edited November 2023 in 2019 Archives

Best Answer

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    From the information you shared and the prints I did not identify any problems.

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Answers

  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    Why is it written everywhere?
  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    edited May 2019
    How to use all graphics card?
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good night Datoie55 !
    Download this program to identify and post here print:


    https://www.techpowerup.com/gpuz/



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
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    Otherwise, I am willing to try to heal your doubts and solve your problems!
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  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

      I have There is only an integrated video card
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Is the unit plugged into the power outlet and set to High Performance in the Windows power options?
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    @Datoie55 GPU-Z and screenshot if it gives you 4gb only on gpu-z either that might be a 4gb variant only (which i find it very weird as far as i know there are only 3gb and 6gb 1060 mobile gpu variants on laptops never seen 4gb before anywhere because the 4gb are the 1050 and 1050ti) or the other option im thinking is that you probably you have a faulty gpu 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    Hello i have screenshot 
  • Can you tell the exact model of your notebook? Example an515-51-75kz!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Datoie55 said:
    Hello i have screenshot 
    Since GPU-Z shows memory of 6GB, maybe others aren't getting that info. Would you mind trying updating the NVidia driver? 430.64 is quite stable.
    Trying to do my best here - Your happy Predator owner =)!
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    There is absolutely nothing wrong.
    Windows sensors will only display the amount of video memory allocated at the time of measurement, not the total amount.
    By the prints your system and the GPU-z confirms that your 1060 has 6GB of RAM.
    Shared memory is the reserved part of all RAM and GPU that are directed to your integrated GPU (Intel HD Graphics).
    Your system is perfectly normal.



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    CPU-z also confirms!



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    egydiocoelho said: acer predator helios 300 i7 8750h 1060 gtx 6gb
    Can you tell the exact model of your notebook? Example an515-51-75kz!

  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    MaClane said:
    There is absolutely nothing wrong.
    Windows sensors will only display the amount of video memory allocated at the time of measurement, not the total amount.
    By the prints your system and the GPU-z confirms that your 1060 has 6GB of RAM.
    Shared memory is the reserved part of all RAM and GPU that are directed to your integrated GPU (Intel HD Graphics).
    Your system is perfectly normal.



    So Is everything in order?
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    From the information you shared and the prints I did not identify any problems.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    MaClane said: but i have need for speed payback and FPS 30 40 max 60 When a similar laptop has it 75- 60 fps i don't understand why ((
    From the information you shared and the prints I did not identify any problems.


  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Datoie55 disse:
    MaClane said: but i have need for speed payback and FPS 30 40 max 60 When a similar laptop has it 75- 60 fps i don't understand why ((
    From the information you shared and the prints I did not identify any problems.


    Is your device set to high performance in Windows power options?
    Are the drivers properly updated (both Nvidia and Intel HD Graphics)?
    Play connected to the power outlet?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    MaClane said:
    Datoie55 disse:
    MaClane said: but i have need for speed payback and FPS 30 40 max 60 When a similar laptop has it 75- 60 fps i don't understand why ((
    From the information you shared and the prints I did not identify any problems.


    Is your device set to high performance in Windows power options?
    Are the drivers properly updated (both Nvidia and Intel HD Graphics)?
    Play connected to the power outlet?


    I have driver 388.73 this is old version? 
  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    Please show me your Windows power options screenshot 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Datoie55 disse:
    MaClane said:
    Datoie55 disse:
    MaClane said: but i have need for speed payback and FPS 30 40 max 60 When a similar laptop has it 75- 60 fps i don't understand why ((
    From the information you shared and the prints I did not identify any problems.


    Is your device set to high performance in Windows power options?
    Are the drivers properly updated (both Nvidia and Intel HD Graphics)?
    Play connected to the power outlet?


    I have driver 388.73 this is old version? 

    Yes, it's out of date.
    Download the latest version here:
    https://www.nvidia.com.br/Download/index.aspx?lang=br#

    Datoie55 disse:
    Please show me your Windows power options screenshot 

    httpstunecompnetwp-contentuploads201803new-plan-is-activatedpng

    It should be set to high performance, charge the battery at 100% and only after that play with the plugs connected to the power outlet so that processor and GPU can achieve maximum performance.





    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Datoie55
    Datoie55 Member Posts: 21

    Tinkerer

    MaClane said:
    Datoie55 disse:
    MaClane said:
    Datoie55 disse:
    MaClane said: but i have need for speed payback and FPS 30 40 max 60 When a similar laptop has it 75- 60 fps i don't understand why ((
    From the information you shared and the prints I did not identify any problems.


    Is your device set to high performance in Windows power options?
    Are the drivers properly updated (both Nvidia and Intel HD Graphics)?
    Play connected to the power outlet?


    I have driver 388.73 this is old version? 

    Yes, it's out of date.
    Download the latest version here: https://www.nvidia.com.br/Download/index.aspx?lang=br#

    Datoie55 disse:
    Please show me your Windows power options screenshot 

    httpstunecompnetwp-contentuploads201803new-plan-is-activatedpng

    It should be set to high performance, charge the battery at 100% and only after that play with the plugs connected to the power outlet so that processor and GPU can achieve maximum performance.





    Padrao or DCH ?