My laptop continuously restart în windows 10(i5 7200u)

Hi guy

I have laptop acer e5 575g with i5 7200u, 16 gb ddr4, ssd 250gb and 2gb gtx 950m. Few day ago i had blue screen with this message: your pc ran into a problem and nèed to restart. We're just collecting some error info, and then we'll restart for you.

After this, i cant saw display.. I follow one tutorial steps, i press 3 times 10sec power button but dont function to repair. So i went to bios and i try to install windows 10. With uefi bios windows 10 stuck at copying files 0%. With legacy i can install windows. I installed 6 times, aproximatly same error give me. I tried windows 10 home and windows 10 pro, without succes. I tried updates, without updates, with internet, without internet, without succes. Laptop continue to crash. What can I do?

I tried without power, mouse etc. I tried all usb. I am tired...

Sorry for english. I hope to understand my message.

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JackE

What was the factory-installed operating system, if any, when you acquired the laptop? Jack E/NJ

ifcosmin

If i remember well, this laptop didnt have os. After 2 mounths i make 2 years since i bought.

JackE

BIOS must be UEFI not LEGACY mode. Does BIOS INFO tab fully identify SSD OK (HDD0)? Jack E/NJ

ifcosmin

Ok, i set bios uefi. My bios look this

IMG_20190513_053353.jpg

IMG_20190513_053401.jpg

IMG_20190513_053339.jpg

IMG_20190513_053407.jpg

IMG_20190513_053416.jpg

JackE

If you can boot from the Windows installation stick, can you get to the X:> command prompt so we can try to examine the SSD? Jack E/NJ

ifcosmin

Sorry, i dont understand. Can you describe these steps?

ifcosmin

I deleted all disk. I dont have now windows installed on the laptop. If you want, i can install but in legacy mode bios, not uefi.

ifcosmin

In uefi mode windows 10 stuck, look this screenshot

IMG_20190513_153135.jpg

JackE

BIOS must remain in UEFI mode!. And the 256GB SSD boot drive must be GPT partitioned, NOT MBR partitioned.

Go to this link to make a new Win10 boot installation USB pendrive using Microsoft's media creation tool. http://www.microsoft.com/en-us/software-recovery .

Then try to re-install Win10 from this USB pendrive. If it doesn't work, we will try a step by step procedure to properly prepare the 256GB SSD from recovery tools that are also included on the USB pendrive.

Jack E/NJ

ifcosmin

Problem is my ssd. What ssd do you recommand me? Ssd with 1,5gb write is ok for my laptop? Or must buy 500mb write ssd?

JackE

>>>Problem is my ssd.>>>

How do you know this? Jack E/NJ

ifcosmin

Because, i replaced with hdd and i didnt have blue screen.

ifcosmin

Now i am going to buy new ssd.

JackE

Go to this link for specs on possible new SSD choices https://eu.crucial.com/eur/en/compatible-upgrade-for/Acer/aspire-e5-575g

Jack E/NJ

ifcosmin

I didnt resolve my problem. With new ssd problem continue... Blue screen. What can I do?

JackE

>>>Because, i replaced with hdd and i didnt have blue screen.>>>

>>>>With new ssd problem continue... Blue screen. What can I do? >>>>

Please tell me exact model of HDD that doesn't give blue screen and the exact model of new SSD that gives blue screen. Please re-test HDD to make sure it still doesn't give blue screen. Jack E/NJ

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