DOlby acces error Predator G3-572

Nimo
Nimo Member Posts: 3 New User
edited November 2023 in 2019 Archives
Hey there,

my predator G3-572 had amazing sound until some time ago. Had to reinstall audio drivers and since then dolby acces will no longer launch? Error type: unknown. Dobly audio is still launching and working correctly. I know the dolby acces will give me the full ATMOS experience, but I have no idea how to reinstall it. I can only find the paid version online...
Can anyone help?

Thanks

Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Nimo said:
    Hey there,

    my predator G3-572 had amazing sound until some time ago. Had to reinstall audio drivers and since then dolby acces will no longer launch? Error type: unknown. Dobly audio is still launching and working correctly. I know the dolby acces will give me the full ATMOS experience, but I have no idea how to reinstall it. I can only find the paid version online...
    Can anyone help?

    Thanks
    Which Dolby Access are you talking about? All Predators with Dolby have Dolby Audio only. Access is paid-only and available from Microsoft Store.
    Trying to do my best here - Your happy Predator owner =)!
  • Nimo
    Nimo Member Posts: 3 New User
    Well mine had it preinstalled. It still is, just now it gives me an unknown error...
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited May 2019
    Nimo said:
    Well mine had it preinstalled. It still is, just now it gives me an unknown error...
    So, it came for you out-of-the-box? Even I have the same model as yours.
    Trying to do my best here - Your happy Predator owner =)!
  • Nimo
    Nimo Member Posts: 3 New User
    YES !!! Why is that so hard to believe? Is there no ACER customer service I can contact? This is getting me nowhere 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Nimo said:
    YES !!! Why is that so hard to believe? Is there no ACER customer service I can contact? This is getting me nowhere 
    Choose your country and select Contact us.


    Trying to do my best here - Your happy Predator owner =)!
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    I can also confirm the atmos is paid only and i also have the same model but i have FX sound enhancer together with dolby audio it boosts the sound by 40/50% amazing software i used to use srs audio sandbox on all my earlier laptops/desktops but unfortunately our high definition audio SST drivers wont support it probably will work with older drivers but then dolby audio might not work, anyway pretty happy with my result


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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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