Is there no help?

Kuuro
Kuuro Member Posts: 3 New User
edited November 2023 in 2019 Archives
I have a Acer Nitro 5 gaming laptop on waroand when I put in my case into the repair center system, I didn't get any response from anyone and when I checked it said that the case was suspended. Why is that?

Best Answer

Answers

  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    If you got an out-of-warranty case number and it was suspended, then re-submit and get another number. Jack E/NJ

    Jack E/NJ

  • Kuuro
    Kuuro Member Posts: 3 New User
    Thank you for trying to help but my warranty is still active.
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Was the warranty service request for repairing a cracked screen, hinge, case or other physical damage/defect? Jack E/NJ

    Jack E/NJ

  • Kuuro
    Kuuro Member Posts: 3 New User
    The warranty covered any form of damages and defections.
  • JackE
    JackE ACE Posts: 44,858 Trailblazer
    Answer ✓
    Sorry. the standard warranty doesn't cover all forms of physical damage.  Go to this link to see what coverage you do and do NOT have. https://www.acer.com/ac/en/US/content/standard-warranty

    Jack E/NJ


    Jack E/NJ