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Speaker not working

WulvzWulvz Posts: 8Member New User
Hi my speaker is not working after 1 month of use. Sound is there when using headphone, but speaker does not work after I remove my headphone. seems like a hardware/speaker failure. What should I do, I tried updating driver, uninstalling, changing settings etc. but still not working.

Best Answers

  • JackEJackE Posts: 14,769 Trailblazer
    Accepted Answer
    >>>Hi my speaker is not working after 1 month of use.>>>

    OK. Let's try this. Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. Click 'system restore' button. Click 'next'. Look for and select an automatic restore point with a date stamp about the day when you first noticed the speaker was silent. Jack E/NJ
  • Kev0806Kev0806 Posts: 37 Authorized Parts Partner
    Accepted Answer
    Just in Case, here is a link where you can find the part number and purchase your speakers should you need to. 
    https://sourceitstore.com/products/predator-g3-571-speaker-set-left-and-right-23-q28n2-001

    Good luck. 
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303

FAQ & Answers

  • JackEJackE Posts: 14,769ACE Trailblazer
    When your right-click speaker tray icon and click playback devices, what does popup look like? If green checkmark like below, turn speakers on by pressing FN+F8. Jack E/NJ


  • WulvzWulvz Posts: 8Member New User

    It was enabled and unmuted. Volume at 100 currently. Just I noticed now that there is a popping sound every second, but not so loud. I was only able to hear during night when it is very silent.

    .
  • JackEJackE Posts: 14,769ACE Trailblazer
    edited May 12
    Sorry. i posted wrong picture. Stay tuned. Jack E/NJ




  • JackEJackE Posts: 14,769ACE Trailblazer
    Try this. Shut the laptop completely off. Then gently and repeatedly "insert & remove" headphone plug into laptop jack for about ten times. The purpose is to try to clean dirt and corrosion on the jack's internal contacts which must be electrically-closed when the headphone plug is removed in order to activate the speakers. Then turn the laptop back on and test the speakers. Jack E/NJ 
  • WulvzWulvz Posts: 8Member New User
    Done it for 15minutes but still no luck.
  • JackEJackE Posts: 14,769ACE Trailblazer
    What is your full model number? Jack E/NJ
  • WulvzWulvz Posts: 8Member New User
    PH315-51-716N

    i7 8750H @2.20Ghz 2.21Ghz
    GTX 1060 6GB




  • JackEJackE Posts: 14,769ACE Trailblazer
    Accepted Answer
    >>>Hi my speaker is not working after 1 month of use.>>>

    OK. Let's try this. Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. Click 'system restore' button. Click 'next'. Look for and select an automatic restore point with a date stamp about the day when you first noticed the speaker was silent. Jack E/NJ
  • WulvzWulvz Posts: 8Member New User
    Ok im presently doing restoration but im stuck here for 1 hr already. My laptop goes to sleep after 15mins so i need to keep moving my mouse to keep it running. Should i restart coz i think it is not going anywhere.
  • JackEJackE Posts: 14,769ACE Trailblazer
    You might still be able to minimize the restore screen while it's running and edit your Control Panel power plan so it  never goes to sleep. Jack E/NJ




  • Kev0806Kev0806 Posts: 37Member, Parts Partner Authorized Parts Partner
    Accepted Answer
    Just in Case, here is a link where you can find the part number and purchase your speakers should you need to. 
    https://sourceitstore.com/products/predator-g3-571-speaker-set-left-and-right-23-q28n2-001

    Good luck. 
    SourceITstore.ca
    "How Can We Help?"
    Your Partners in IT
    866-414-9303
  • WulvzWulvz Posts: 8Member New User
    The restoration was not done succesfully, so i need to do it again and select another restore point. I will first change the power option and put sleep to never before doing it again.
  • JackEJackE Posts: 14,769ACE Trailblazer
    OK. Jack E/NJ
  • WulvzWulvz Posts: 8Member New User
    Hi, so I completely done restore point 1 week before speaker sound was gone. The situation are still same, speaker is not working. In the meantime I will use head phone or external speaker then I will bring my Predator to a service center once I got back to my country. Thank you so much for your help Jack E
  • JackEJackE Posts: 14,769ACE Trailblazer
    Sorry it didn't work out. Sounds like the speaker ribbon cable connector probably has come loose from or needs to be re-seated on the mainboard. The bottom cover must be removed to access this connector. Jack E/NJ


  • WulvzWulvz Posts: 8Member New User
    Hi Jack,

    I would like to do that but I don't want to void my warranty period. I will use head phone and external speaker for the meantime until I can bring it to the service center. 

    Thanks
  • JackEJackE Posts: 14,769ACE Trailblazer
    Good plan. Jack E/NJ
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