Speaker not working

Wulvz

Hi my speaker is not working after 1 month of use. Sound is there when using headphone, but speaker does not work after I remove my headphone. seems like a hardware/speaker failure. What should I do, I tried updating driver, uninstalling, changing settings etc. but still not working.

JackE

>>>Hi my speaker is not working after 1 month of use.>>>

OK. Let's try this. Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. Click 'system restore' button. Click 'next'. Look for and select an automatic restore point with a date stamp about the day when you first noticed the speaker was silent. Jack E/NJ

Kev0806

Just in Case, here is a link where you can find the part number and purchase your speakers should you need to. 
https://sourceitstore.com/products/predator-g3-571-speaker-set-left-and-right-23-q28n2-001

Good luck. 

JackE

When your right-click speaker tray icon and click playback devices, what does popup look like? If green checkmark like below, turn speakers on by pressing FN+F8. Jack E/NJ

Wulvz

It was enabled and unmuted. Volume at 100 currently. Just I noticed now that there is a popping sound every second, but not so loud. I was only able to hear during night when it is very silent.

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JackE

Sorry. i posted wrong picture. Stay tuned. Jack E/NJ

JackE

Try this. Shut the laptop completely off. Then gently and repeatedly "insert & remove" headphone plug into laptop jack for about ten times. The purpose is to try to clean dirt and corrosion on the jack's internal contacts which must be electrically-closed when the headphone plug is removed in order to activate the speakers. Then turn the laptop back on and test the speakers. Jack E/NJ 

Wulvz

Done it for 15minutes but still no luck.

JackE

What is your full model number? Jack E/NJ

Wulvz

PH315-51-716N

i7 8750H @2.20Ghz 2.21Ghz
GTX 1060 6GB

JackE

>>>Hi my speaker is not working after 1 month of use.>>>

OK. Let's try this. Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. Click 'system restore' button. Click 'next'. Look for and select an automatic restore point with a date stamp about the day when you first noticed the speaker was silent. Jack E/NJ

Wulvz

Ok im presently doing restoration but im stuck here for 1 hr already. My laptop goes to sleep after 15mins so i need to keep moving my mouse to keep it running. Should i restart coz i think it is not going anywhere.

JackE

You might still be able to minimize the restore screen while it's running and edit your Control Panel power plan so it  never goes to sleep. Jack E/NJ

Kev0806

Just in Case, here is a link where you can find the part number and purchase your speakers should you need to. 
https://sourceitstore.com/products/predator-g3-571-speaker-set-left-and-right-23-q28n2-001

Good luck. 

Wulvz

The restoration was not done succesfully, so i need to do it again and select another restore point. I will first change the power option and put sleep to never before doing it again.

JackE

OK. Jack E/NJ

Wulvz

Hi, so I completely done restore point 1 week before speaker sound was gone. The situation are still same, speaker is not working. In the meantime I will use head phone or external speaker then I will bring my Predator to a service center once I got back to my country. Thank you so much for your help Jack E

JackE

Sorry it didn't work out. Sounds like the speaker ribbon cable connector probably has come loose from or needs to be re-seated on the mainboard. The bottom cover must be removed to access this connector. Jack E/NJ

Wulvz

Hi Jack,

I would like to do that but I don't want to void my warranty period. I will use head phone and external speaker for the meantime until I can bring it to the service center. 

Thanks

JackE

Good plan. Jack E/NJ