Helios 300 laptop Wifi issues

hasayeret
hasayeret Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
Hi guys,

This has been going for the past several weeks, but something happened to my pretty new Helios 300 Wifi and it's awfully slow. 
Speedtest only gives me between 5 to 9 download while other laptops in our home gives us 70-80. 
I will say that it did work well at the beginning. 
Here's what I tried to do so far (After reading almost every article in this forum, as well as anything on Google):
1. Remove and Re-install the Qualcomm driver
2. Change the mode to a/b/c/n
3. Change the DNS to Google's DNS
4. Update the current Wifi driver
5. Change location in the house

My driver version is 12.0.0.312 and the date is 23/05/2017

Any idea what else I can do?
I'm really not interested in re-installing Windows


Answers

  • What is the exact model of your helios 300? Example an515-51-75kz! Also, did you select the wireless network card for high-performance power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hasayeret
    hasayeret Member Posts: 9

    Tinkerer

    What is the exact model of your helios 300? Example an515-51-75kz! Also, did you select the wireless network card for high-performance power options?
    It's a G3-571.
    I have it on Max for both plugged and unplugged
  • What is the model of your network card? What is the model of your router? How fast is your broadband? This problem occurred after some update...
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hasayeret
    hasayeret Member Posts: 9

    Tinkerer

    What is the model of your network card? What is the model of your router? How fast is your broadband? This problem occurred after some update...
    It's a Qualcomm QCA61x4A
    The router is just a regular router from our ISP and the broadband is a 100Mb
    This definitely happened due to an update or something like that, otherwise, there's no real way for me to explain why...super strange! 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hasayeret
    hasayeret Member Posts: 9

    Tinkerer

    Much much better! Though Ping is still 4MS...
    Any other recommendations? 
  • Have you tried resetting the modem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hasayeret
    hasayeret Member Posts: 9

    Tinkerer

    Have you tried resetting the modem?

    iocoelho disse:
    Have you tried resetting the modem?
    You mean restart or actually factory reset?
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Try updating driver from device manager. I have the driver of 2018.
    Trying to do my best here - Your happy Predator owner =)!