Wave Maxx Audio Not Working Predator Helios 500

STOPchris
STOPchris Member Posts: 99 Fixer WiFi Icon
edited November 2023 in 2019 Archives
Wave Maxx Audio is not working on my Predator Helios 500. It stopped working after the Windows 10 1809 update. I tried uninstalling it and re-installing it several times, but nothing works. 

Answers

  • Hello! What is the exact model of your notebook? Example ph317-51! Is there a driver with device manager problems? Have you tried updating your notebook drivers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    PH517-51-98Y7
    No, problems with drivers, as Wave Maxx Audio isn't the audio driver. All my drivers are up to date, because this isn't technically a driver issue, I wouldn't expect that to be the problem...
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    edited May 2019
    I would guess this problem is with the license key not working like it should, since the software will install and start, but does not work. 
  • If the problem occurred after a windows update, try using a restore point before the problem!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    If the problem occurred after a windows update, try using a restore point before the problem!


    That won't  solve the problem  from coming back if the problem is related to the license. If I open the license file, included in the Wave folder from the Acer site, it points to "C: Programs". There is no folder named this, and even if I pointed it to a new folder, I don't have a license file to point it to. The problem is that Acer gave us software that appears to not work, or easily work, if you install Windows 10 and wipe the original factory install. A fix would be nice, but I am not sure we are going to get there with this company...
  • I'm not sure if your problem has anything to do with the program's license! It is possible that some windows update is preventing access to the program! That's why I recommend you try to restore the notebook!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    I'm not sure if your problem has anything to do with the program's license! It is possible that some windows update is preventing access to the program! That's why I recommend you try to restore the notebook!
    The program starts, it just does not function. If try to select NX on, it does not work. If you try to adjust the EQ settings they do not work. My understanding of the Waves software, is that this happens when the license cannot be verified. I found some information about this issue on the Dell website, but they have an easy solution that will not work for Acer.
  • Is it a mistake similar to this?

    Have you tried updating your audio drivers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    Is it a mistake similar to this?

    Have you tried updating your audio drivers?
    Yes, I did update them. It does not display any message. My Maxx Audio doesn't  look like that either. Is there a new version that isn't  on the Acer download page for my device?
  • This version I downloaded at microsoft store! By the way, have you checked if there is an overlap of this application in microsoft store?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    This version I downloaded at microsoft store! By the way, have you checked if there is an overlap of this application in microsoft store?
    There is a Fujitsu version that does not work. That is the only version that show up when I search for this application on the Windows store. 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    OK, does Acer have a new version that isn't  listed on your website? I have the last version posted on Acer's site. It is also the version that was previously  working.
  • You can update the driver to the latest version on the realtek website!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • STOPchris
    STOPchris Member Posts: 99 Fixer WiFi Icon
    You can update the driver to the latest version on the realtek website!
    I'll give it a shot and report  back.