Broken Screen

traino42
traino42 Member Posts: 1 New User
edited November 2023 in 2019 Archives
Just had my laptop repaired in warranty for a broken case. When I got it back, literally 2 days later the screen had a large crack running through it. Don't think they replaced the screen but still confused as to why the screen broke days after it was repaired. What should be my next step. 

Answers

  • JackE
    JackE ACE Posts: 44,856 Trailblazer
    Physical screen damage usually isn't covered by ACER or by the shipper without shipping insurance coverage but you can try. Other than that, non-touch replacement LCD screens usually aren't too expensive depending on the model.   Jack E/NJ  

    Jack E/NJ

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello traino42,

     

    I'm sorry to hear this, can you please send me a PM with the S/N of your unit?

     

    Thanks,

    Acer-Manny