My laptop doesnt work after sleep sometimes ,onle key board work ,but the pc wont turn on. why is it

Dedigamuwa
Dedigamuwa Member Posts: 19 Troubleshooter
edited November 2023 in 2019 Archives
it doesn't happen all the time , also some times while i am working it get stuck and pc goes black, all led works, after thet always I have to press the power button and turn off the laptop. also its till 1 week old. anyone know this  issue . solution for this matter

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good night Dedigamuwa !

    First, what exact model of your laptop?
    Does the problem only occur on the battery or the power outlet as well?
    Are all drivers properly updated?


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  • Dedigamuwa
    Dedigamuwa Member Posts: 19 Troubleshooter
    thanks for the reply this machine modelis nitro 5 , occurred while laptop was on battery ,I  update all windows udates ,so I think drivers are up to date
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    What model EXACT?
    Example: AN515-53-7366
    Check the power options if it is set to hibernate and in the advanced options check the keyboard option "use this device to wake the laptop"

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • Dedigamuwa
    Dedigamuwa Member Posts: 19 Troubleshooter
    should I put it in to hibernate
  • IfThis may be some problem with the drivers, besides the tip of the colleague maclane! Go to the intel and nvidia website and download the latest drivers! In addition, there is a version of uefi that fixes something on system shutdown, see:

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