Acer laptop has a death black screen after windows update with working cursor

TheaAbines
TheaAbines Member Posts: 5

Tinkerer

edited September 2023 in 2019 Archives
After the windows update, my laptop experienced a death black screen during a gameplay and after I charged my laptop. This is the first time since I bought this laptop. My laptop's model is Acer Aspire E 14 E5-476G-38QZ. Please help, this model has a non-removable battery, and I am not a computer savvy.

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Shut the machine completely off. Remove the charger. Look for a pinhole with a battery symbol on the bottom cover. Gently insert a paper clip into the hole for about 10 seconds. Let the machine rest for 15 minutes. Then plug the charger back in for another 15 minutes. Then try to turn the laptop back on. Jack E/NJ

    Jack E/NJ

  • TheaAbines
    TheaAbines Member Posts: 5

    Tinkerer

    I will try this, inform you if this work.