My Acer Aspire E 15, with Windows 10, doesn't wake up from sleep. The power light remains on, and sometimes the keyboard is lighted too, but the screen is blank. Attaching to an external monitor doesn't help either. I have to do a hard reset by holding down the power button until the power light goes off. This happens several times a day, and has been a problem since I purchased the computer. I actually sent it back to the Acer laptop repair center, and they tightened some cable and then returned it. I suspect the problem is with Windows 10 interacting with the machine. Super frustrating.
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FAQ & Answers
If you can give me your complete model number, I will hopefully be able to help you solve your sleep/hang problem. Also please tell me if your laptop originally came with Windows 8.1 or Windows 10.
Tinkerer
S/N: NXGTSAA005xxxxxxxx
SNID: 82603xxxxxx
To check your current BIOS version you type "system information" in the windows search bar....and click it.
Tinkerer
I asked @Jazee in the topic below to see if he fixed it. Hopefully Jazee will respond and give a quick fix. So for now, let's wait for Jazee.
https://community.acer.com/en/discussion/549336/e5-576g-sometimes-screen-only-doesnt-wake-from-sleep-no-display-after-wakeup#latest
https://community.acer.com/en/discussion/557080/new-acer-aspire-e-15-display-doesnot-turn-on-after-sleep-display-off/p2
Tinkerer
I'll give you a link to the drivers and Acer support page too.
https://www.acer.com/ac/en/US/content/drivers
https://www.acer.com/ac/en/US/content/support-product/7333?b=1
I should have mentioned, I always uninstall/delete my old Intel VGA driver first from Device Manager before installing a new driver. If you have more than one Intel VGA driver, you may have to repeat the process.
Tinkerer
1. Download the latest Intel VGA driver from Acer's website ver. 24.20.100.6286
2. Uninstall/delete your old Intel VGA graphics driver from Device Manager (repeat this process if necessary)
3. Install the latest Intel VGA driver that you downloaded in step 1
4. After you install the latest Intel VGA driver, it should solve the problem.
5. If for some reason it doesn't, I would go ahead and update the BIOS to the latest. If you need help updating the BIOS, just ask.
my acer Aspire ZS600G windows 10 does not wake up from sleep with keyboard or mouse. if I leave it on it does not go to sleep . I tried everything from google or you tube solutions nothing worked. it is very frustrating and there is no support or help from Acer company. what can I do other than throwing away Acer and go to a different pc?
For now I have disabled sleep and fast boot at all from my power plan, and do not have issues anymore.
Before that, I upgraded to the latest BIOS, the latest intel driver and latest Nvidia driver, but without success.
Choose "power options" from the control panel / Change when the computer sleeps / Put the computer to sleep, select "never" for both on battery and plugged in options. Next, in the same window, click "Change advanced settings for this plan". Expand "Hard disk" , "Turn off hard disk after..." select "never" for both on battery and plugged in options. In this same window, expand "Sleep". Expand "Sleep after..." make sure both choices are set to "never". Expand "Allow hybrid sleep". Make sure both choices are set to "Off". Expand "Hibernate" make sure both choices are set to "Off".
After making these changes I haven't had any problem.
Just an FYI - I have my display set to turn off after 10 minutes while on battery and 30 minutes when plugged in and this feature still works correctly.