Nitro 5 freezing,buzzing sound, blue screen after update of AMD drivers to newest(Adrenaline)

RJLICRUZ
RJLICRUZ Member Posts: 33 Troubleshooter
edited November 2023 in 2019 Archives
Hi so my first unit was a Nitro 5 also and when i updated the drivers it starts to freeze, make buzzing noises both while frozen and able to move mouse cursor, and after the freeze it becomes a blue screen. So I just brought it back where I bought my unit and replaced it. My question now is how can I update my drivers without this happening again? I have a lot of files in my new replacement since I moved all my files from my old laptop to this one. I want to update since I want to have that boost in performance. The tech person where I bought my unit said the update file could be corrupted/didn't install properly. Any replies appreciated thanks!

Best Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited May 2019 Answer ✓
    RJLICRUZ said:
    I only see 19.4.3 and 19.4.1 in the drivers download options
    It should be 19.4.1 is the newest standard driver, 19.4.3 is optional for certain games but is proven stable, download it here, not autodetect
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-4-3
     first uninstall, instructions here
    https://www.amd.com/en/support/kb/faq/rs-uninstall

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Yes my friend! Uninstall the amd radeon settings!
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  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    RJLICRUZ said:
    Hi all regarding uninstalling the drivers, I cannot see AMD Software only AMD Radeon Settings. Do I delete it before installing new drivers?
    YES YES as we said above uninstall then install 19.4.3

    Please click YES if I answered your question

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    Thank you and have a blessed day  B)

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Answers

  • Did you download the latest version of radeon amd software?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    For the replacement model I haven't downloaded the newest drivers yet the Adrenaline 2019 one, just wanted to ask what I should do before trying to install the new drivers again without this issue happening again
  • Can you report the error code that appeared on the previous drive? Did you download the beta or normal version of radeon? had you uninstalled the older version of radeon software with the ddu program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    for the blue screen it says DRIVER_POWER_STATE_FAILURE pretty sure also its the normal version since i downloaded it using auto detect and no i havent used a program to remove old drivers
    *please note that i havent installed any NEW drivers yet on my replacement laptop, this was on my old unit
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited May 2019
    yes, I know the problem occurred in the old system., however I believe it was a problem with the driver and not with the hardware. you had downloaded the beta or normal version. users report that version 19.3.3 is fairly stable.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    I only see 19.4.3 and 19.4.1 in the drivers download options
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited May 2019 Answer ✓
    RJLICRUZ said:
    I only see 19.4.3 and 19.4.1 in the drivers download options
    It should be 19.4.1 is the newest standard driver, 19.4.3 is optional for certain games but is proven stable, download it here, not autodetect
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-4-3
     first uninstall, instructions here
    https://www.amd.com/en/support/kb/faq/rs-uninstall

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    So do I uninstall before downloading new drivers? also which version is more recommended I should download? thanks all for the help!
  • yes, it is recommended to uninstall the previous driver! You can download any of the versions!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    RJLICRUZ said:
    So do I uninstall before downloading new drivers? also which version is more recommended I should download? thanks all for the help!
    19.4.3 is the latest and newest

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    Ok so if I'm right, I uninstall the old drivers first then download the latest one?
  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    Hi all regarding uninstalling the drivers, I cannot see AMD Software only AMD Radeon Settings. Do I delete it before installing new drivers?
  • Uninstall the older driver by clicking on uninstall or change a program and then install the latest version!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    is this the old driver? i cant seem to find amd software and am not sure if this is the right one to uninstall
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Yes my friend! Uninstall the amd radeon settings!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Answer ✓
    RJLICRUZ said:
    Hi all regarding uninstalling the drivers, I cannot see AMD Software only AMD Radeon Settings. Do I delete it before installing new drivers?
    YES YES as we said above uninstall then install 19.4.3

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • RJLICRUZ
    RJLICRUZ Member Posts: 33 Troubleshooter
    Hi all just wanted to update that I have not encountered any problem after updating. Thanks everyone!
  • You're welcome! Accept my answer and that of colleague andylb to put the topic as solved!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    RJLICRUZ said:
    Hi all just wanted to update that I have not encountered any problem after updating. Thanks everyone!
    Glad we were of help

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★