Laptop not starting, but fans on and keyboard lights on

Nickhz
Nickhz Member Posts: 3 New User
edited March 18 in 2019 Archives
Hi, I just bought a new Acer Predator Helios 300 yesterday, and while gaming today the game crashed and the screen went into some kind of diagnose saying something like "Diagnosing the problem and sending it to server. 6%". Then I held the power button to shutdown the laptop because it was taking long.

Now when I turn on my laptop, nothing happens on the screen, no acer logo or anything, just black. The fans and keyboard lights turn on and it just stays like that. How can I fix this?

Answers

  • Have you tried resetting the internal battery?
    https://youtu.be/NfhgnxUJoZo
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  • Nickhz
    Nickhz Member Posts: 3 New User
    I tried and it didn't fix it.
  • You live in the United States? Have you tried replacing the notebook with another model in the store or with the reseller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Nickhz
    Nickhz Member Posts: 3 New User
    I bought it online here in Germany and am sending it back now and the seller will send me a new model. I'm still frustrated this happened though, I blame it on windows 10, because I shut it down down during some kind of problem diagnose that was taking hours and then it wouldn't boot anymore.
  • OK! When the new notebook arrives, post the result!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)