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Headset microphone doesnt work

KacperSowaKacperSowa Member Posts: 5 New User
Hi guys,

I have a Acer Aspire vx 15 laptop with windows 10. I’ve recently bought a gaming headset with microphone (Razer Kraken Pro).

The issue here is that when i plug it in my laptop, my sound works very well but my microphone does not react. Only my internal microphone works. I plugged this headset in my other laptop and the mic worked there, so why doesnt it work on my acer laptop? When i plug in the headset it doesnt show up in the output or input devices (yes i have enabled to show the disabled devices).

I have tried these things to fix the issue:
- updating the drivers
- updating windows
- updating realtek manager
- uninstalling realtek and installing it again
- i even reinstaller my windows, and the microphone still doesnt work.

Im clueless right now and i hope you guys can help me with this issue.







FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 40,436 Trailblazer
    have you tried to select here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • KacperSowaKacperSowa Member Posts: 5 New User
    edited April 2019
    Yes i’ve tried this. I cant select headset though. I can only choose between: microphone and headphones. When i choose  microphone, the microphone on my headset works, but the sound doesnt. And when i choose the headphones option, the microphone doesnt work and the sound does.

    I have updated the realtek drivers to the latest, still nothing.
  • egydiocoelhoegydiocoelho ACE Posts: 40,436 Trailblazer
    does not appear an option called headset?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KacperSowaKacperSowa Member Posts: 5 New User
    No, only headphones, which when chosen doesnt support a microphone output
  • egydiocoelhoegydiocoelho ACE Posts: 40,436 Trailblazer
    Have you tried uninstalling and deleting the driver in the device manager and then restarting the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KacperSowaKacperSowa Member Posts: 5 New User
    Yes, i did this multiple times, and restarted my notebook multiple times, didnt help. I have also tried to download and install the newest version of the realtek driver from realtek website. Also didnt help. I have reinstalled windows to see if that helped, but it didnt.
  • egydiocoelhoegydiocoelho ACE Posts: 40,436 Trailblazer
    Is there a button to activate the microphone?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • KacperSowaKacperSowa Member Posts: 5 New User
    Yes i’m aware of that, the button is enabled. When i plug this headset in my other notebook it works without any issue.
  • egydiocoelhoegydiocoelho ACE Posts: 40,436 Trailblazer
    Try updating the drivers with the driverbooster program to verify that the most current realtek driver solves the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 40,436 Trailblazer
    What is the input of your headset?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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