CPU Fan Not Working? [Helios 300]

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2

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  • MAXYZ666
    MAXYZ666 Member Posts: 18 Troubleshooter
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    I haven't tried reinstalling windows since I have a lot of programs I have to use for school on my laptop. I bought the laptop around a year and a half ago so I think I still have a warranty. the problem is, is that I have to use it for school every day. I simply can't wait for Acer to fix it 
  • Commodore_1995#
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    Download the msi afterburner program and make sure the fans are working properly: https://www.techtudo.com.br/tudo-sobre/msi-afterburner.html
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited April 2019
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    @MAXYZ666 well my suggestion is to send it back for warranty repair/replacement as it seems the fan is faulty they would have to replace it by a new one or you could swap it for a new unit if its still brand new  and the shop/seller where you bough it agrees with it (usually its 30 days money back/unit replacement but it depends on the shop/seller) if not as i said send it for repair because even the other fan that is working fine on max should go up to 6122 or 5800+ seems to me the other one isn't working fine either i would ask them to replace both fans my fans were on 6122 when it was brand new but after i repasted 2 weeks after i got it with kryonaut and the max the fans go now are cpu goes up to 5882 and the gpu to 6122 same constant speed until now and this was already 1 year+ ago


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MAXYZ666
    MAXYZ666 Member Posts: 18 Troubleshooter
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    Hey folks, sorry for being absent.

    I'm afraid warranty-repair really isn't an option. I NEED my laptop basically every single day. also what I noticed is when I'm gaming sometimes the CPU fans will work stable-ish to around 2500 rpm. and also when I rattle my laptop sometimes it suddenly jumps back on. I'm pretty sure the wiring is just messed up. Does someone know which pins I need to reset or basically what I need to do to fix this?
  • Commodore_1995#
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    Have you tried resetting the internal battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MAXYZ666
    MAXYZ666 Member Posts: 18 Troubleshooter
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    I have tried that sadly
  • Commodore_1995#
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    You probably need to replace your notebook fans! You can also check if it's just a bad connection!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited May 2019
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    @MAXYZ666 well if warranty its not an option you can void it yourself (as u stated youre not going to use it) by opening it and see if its a bad connection or if you need to buy/replace the fans yourself bare in mind acer will probably not sell you any spare parts they will only provide parts within warranty and replaced by their engineers/certified repair centers only you would have to look for the parts you need online usually they are found on aliexpress most of them


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    Bro my CPU fan is't running on Acer predator helois 300 and while gaming my GPU remains idle  

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited November 2019
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    PRGA9 if its physically not workin replace it either or warranty or yourself out of warranty (and if this is the case get some kryonaut or similar because you will need to repaste it in order to replace the fan(s) ) and stop using it  dont use it at all


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    My GPU remains idle while playing pubg, before this fan problem my GPU and CPU works properly at 6122 Rpm speed , but after CPU fan stopped , gpu always remains idle
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    My laptop has just got 3 months with me , and in Jhansi their is no Acer center
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    And yes I have my warranty , should I open my laptop and clean the fan ??
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    Plz help me
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    Hey just now I noticed that my vnidia driver was asking for update which I paused 5 days a ago , I hop after updating this driver this will be helpful
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    Now my gpu is working so happy now , but still CPU fan not running
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    As I said no one can help u here the hardware is damage contacte acer support or just replace the fan and don't use it untill u get it done 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    I contacted Acer helpline they said that my laptop is just 2 months old and in warranty state, and I haven't opened it up , so they will come at my home in three days and fix my laptop
  • PRGA9
    PRGA9 Member Posts: 28 Enthusiast WiFi Icon
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    Feels good now but should I play Pubg before the repair ? What will it cause to my laptop
  • MAXYZ666
    MAXYZ666 Member Posts: 18 Troubleshooter
    edited November 2019
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    UPDATE:

    Hi y'all, I fixed my issues by purchasing a new fan of eBay for 10 bucks and installing it myself. There is a tutorial on how to do it here.
    It works perfectly!

    Good luck,

    Max