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Helios 300 Not Turning On

HashiramaHashirama Posts: 15Member

Tinkerer

My laptop reaches temperatures of around 95 Celcius when gaming and I was advised to repaste the CPU and GPU because people say Acer does a terrible job with pasting. So I put on new thermal paste, thermal pads, and cleaned the fans. After everything is done, I reconnected the battery and put the laptop back together. But when I plugged the laptop in to charge, the charging indicator on the side doesn't light up and when I press the start button, nothing happens. People suspect I short circuited the motherboard because I wasn't wearing a grounding bracelet. What should I do?

The model number is PH317_51_7578. Specs are:

17.3" Full HD, Core i7-7700HQ, 16GB RAM, 128GB SSD + 1TB HDD, GTX 1060 6GB

FAQ & Answers

  • xapimxapim Posts: 1,415Member Supercomputer Wrangler
    edited April 26
    Check the kill switches around the chassis and the ram compartment if not properly pressed it will not work as they were designed to kill the power to avoid short circuits when opened regarding the grounding bracelet that is a big LOL what they had told you the only purpose of that its for you not to get static shocks yourself nothing to do with the board as i said check if all screws are properly tighten and the pressure switches properly pressed also do a power drain diconnect from AC press/hold the battery pinhole for 30s let it rest for about 1h and see if it boots after if so go to bios and reset setup defaults


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • HashiramaHashirama Posts: 15Member

    Tinkerer

    Can you describe what kill switches look like? 
    Are pressure switches the same thing as kill switches?
    You said kill switches when pressed, will avoid short circuits. In my case, if I already have a shorted circuit, will pressing it have any effect?
  • xapimxapim Posts: 1,415Member Supercomputer Wrangler
    edited April 26
    For ex in the ram compartment you will find one when you close the bay door will press it they are small switches in the mobo and they should all look the same yes the pressure switches are the same they cut the power if not pressed


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • HashiramaHashirama Posts: 15Member

    Tinkerer

    What's mobo? And are you saying pressing the kill switch will have the same effect as disconnecting the battery or will it remove static charge after it has been short-circuited?
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