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How can I get some help? Dangerous laptop and poor customer service

prinkerprinker Posts: 2Member New User
My Predator Helios 300 shocks me when I pick it up. It happens whenever the laptop is charging, and it's not pleasant. At all. I've contact customer service more than once and have gotten no legitimate help. Sending my laptop away for an extended period in the hopes it's fixed and comes back in no worse shape than when I sent it isn't an option. Acer has been unwilling to offer any other suggestions to this point.

Has anyone else had this problem, with the shocking and the poor customer service, and had any lucking dealing with either? Thanks.

FAQ & Answers

  • MaClaneMaClane Posts: 10,339ACE Trailblazer
    Good afternoon prinker !

    Laptop-equipped metal parts may cause small discharges when they are not plugged directly into the power outlet, without an adapter and into an ungrounded electrical network.

    To solve, connect to a properly grounded electrical network.





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  • prinkerprinker Posts: 2Member New User
    I appreciate the suggestions MaClane. Makes it sound like these electrical discharges are not a big deal though. The shocks I'm getting aren't minor and it's not feasible to always ensure proper grounding, and I'm not entirely convinced I should reasonably have to take that precaution. I've certainly never needed to with any other laptop I've owned. 

    I'll try to do what you're suggesting for my own safety, but it doesn't address the bigger problem of Acer selling unsafe laptops and then not supporting customers adequately.
  • MaClaneMaClane Posts: 10,339ACE Trailblazer
    They are not insecure.

    The problem is in the mla electric network grounded and without suitability.
    All devices, such as Acer, Asus, Samsung, Dell, and others that contain metal parts exposed on the chassis may cause such shocks if they are not connected to a properly grounded electrical grid.

    Only if the discharges were high would there be any problem of loose internal connectors in contact with the housing.


    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019                          



  • xapimxapim Posts: 2,475ACE Pathfinder
    edited April 26
    @prinker if you get shocked its because the outlet you are using its not grounded this might happen with some ppl not all for ex i used non grounded sockets loads of times and never got shocked and even if grounded ppl might get shocked for ex on lifts when pressing the call button if the grounding doesn't meet the required measurements as i said the huma body doesnt react the same in anyone some are more susceptible to static discharges that others this doesnt make the devices dangerous this all depends on everyone's anatomy and how the body deals with it


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