2 Right USB Port stop

salum3x
salum3x Member Posts: 3 New User
edited November 2023 in 2019 Archives

A friend toruce flash, after I inserted worked for a few seconds, as soon as it opens flash and started to pass songs stopped working and did not work anymore. I was with mouse connected to another port above also stopped, when I took mouse to port 3.0 worked as well as flash worked perfectly ... The 2 doors on the right side no longer work. What do I do? Somebody help me>

My PC is Predator Helios 300 PH315-51 

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @salum3x ,

    Try to reinstall the usb drivers. 
    1. Open Device Manager. ...
    2. Locate the device driver and right click it.
    3. Choose Uninstall device driver.
    4. Restart your computer.



    Image result for usb hub driver install
    Image result for usb driver reinstall
    Accept if its Helpful.   B)
  • salum3x
    salum3x Member Posts: 3 New User
    Nothing. Still same. But MIC Port and LEDS of battery are working 100%. Only the 2.0 ports usb not working...

    Check my drivers 


  • Have you experimented with another flash driver?
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  • salum3x
    salum3x Member Posts: 3 New User
    Have you experimented with another flash driver?
    Of course. Will not waste time here if not tested... NO WORKING>
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Sounds like the USB2 board ribbon cable connector needs to be re-seated a few times on the mainboard to clean its contacts. Lower case and battery need to removed to access the connector. Jack E/NJ

    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Either the issue is what @JackE stated or both usb ports became faulty somehow (as they are in the same board connector) this can also happen if its the case they need to be replaced if still on warranty send it over if not you would have to try to buy the part yourself (if  its really faulty) and replace it


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