Acer Aspire ES 15 - ES1-521-48YQ BLACK SCREEN

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AshV1
AshV1 Member Posts: 2 New User
edited September 2023 in 2019 Archives
Could someone please help. ..

My Acer has had a black screen for months. The only way I can use my laptop if I connect it to an external HDMI desktop screen. 
I tried holding down the battery reset button on the back with a paperclip, but nothing worked when I turned it on from a cold start. 

Does anyone think it is my LCD. I have Windows 10.

Answers

  • Commodore_1995#
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    Hello! Have you tried to update the drivers with the driverbooster or driverpack program and the windows through windows update? What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AshV1
    AshV1 Member Posts: 2 New User
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    I have no idea.... I'm not very computer savvy, could u walk me through it... 


  • Commodore_1995#
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    First download the driverpack program to update all drivers!
    Uncheck these programs:

    If this does not resolve, make a backup of your files and upgrade windows to version 1809:
    If the problem still remains, update the bios to the latest version! However, this last step is extremely risky and I do not take any responsibility for any damage!
    If none of the above steps work, try reinstalling windows by pressing alt + f10 before the Acer logo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)