The green light is on but camera don't show the picture

Lapiop
Lapiop Member Posts: 2 New User
I have Acer Nitro AN515-51 lap top  and it was two week ago I used my camera and it was working great. 
Now when I start the camera the green light is on but no picture.
-I tried to uninstall and install back the device 
-I reinstalled the windows and still no effect on camera

I am suspicious about the camera drivers with the name "usb" in it.
Can someone confirm that I have the right drivers?

Any solution how to fix this issue?

Answers

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  • mvalim
    mvalim Member Posts: 5

    Tinkerer

    Hi, i had the same problem with an Acer A515. 
    The camera led lighted up and the image was all black.
    I've tried everything they say in this forum (Update Windows, reinstall Drivers, Reset Battery, Take a pciture with the thumb on lens, Tried it on Linux and the exact same problema occurred... so in my case this was no a Windows fault. 
    What I did for the last attempt and that worked, I've shut down the notebook, opened the frame of the screen, disconnected the camera cable, waited a few minutes and connected again. Turned on notebook and the camera was working again.