New Chromebook 15 CB3-532 headphone jack doesn't work. Where are my audio settings?

Iosif704

Speakers are fine, but no volume through the jack. Before assuming that my device is defective, I want to check the audio output settings. You Tube videos for solving this issue show setting options on other Chromebooks that my model doesn't display. 

Du_little

Hi!!

@Iosif704  

If your earbuds or headphones aren’t working, but your speakers are…

 

1. Restart the Chromebook.

Restarting the Chromebook is always a good start to fixing any problem. This may seem obvious, but it should be the first step in fixing any problem on any device. Glitches and caching issues can make your Chromebook do some crazy things. Restarting it will clear the cache and give it a fresh start and clear out any bugs hiding in there. You can do this easily by:

Step 1: Click on your account picture in the bottom-right corner.

Step 2: Select “restart” from the icons that appear in the status widget. It looks like an arrow with a power button. You can hover your cursor over the icons to see what they are if you don’t know or unsure about them.

Your laptop will restart. After it’s done. Login to your Google Account, plug in your headphones and see if there’s any sound.

2. Check that your headphones or earbuds are plugged in all the way

Okay, this is another obvious solution. Take your fingers and check that your headphones or earbuds are fully plugged into the audio jack. Some Chromebooks have an initial “notch” that you need to push through for it to detect any audio device connected to the 3.5mm audio port.

3. Use another pair of headphones or earbuds

It could be that it’s not your Chromebook’s sound that’s not working, but perhaps your headphones itself. Try using a different pair and see if it works.

4. Do the jiggle test

Push your headphone’s connector into the jack and give it a slight jiggle. Be very careful as this is sensitive hardware. It should remain stable without any jiggling. If it jiggles, you may have a defective Chromebook and you should contact customer support of your manufacturer, or get a refund from wherever you bought it from. 

5. Select “headphones” for the sound output

Plug in your headphones. Click on your Google Account in the bottom-right of the screen to open the status widget. Look at the volume slider. On the very right of it, you’ll see a headphones icon. Click on it. You’ll now see an audio control submenu slide out with additional volume control options. Check to make sure that the sound output is routed to the proper destination. The output should have a few options like “speakers (internal)” and “headphones.” Choose “headphones.”

6. Force your Chromebook to rescan for connected headphones

This is kind of weird, but give it a try because it might work.

Step 1: Unplug all connected devices from your Chromebook (this includes USB drives, SD cards, and any connected earbuds or headphones.)

Step 2: Turn off your Chromebook

Step 3: Plug in just your audio device

Step 4: Power on your Chromebook

This will force your laptop to scan for any connected devices during the boot sequence. If there was any caching issue or bugs, it should be cleared so it can look for your earbuds or headphones.