Predator Triton 500 not charging properly when playing games.

Arkydius
Arkydius Member Posts: 2 New User
edited November 2023 in 2019 Archives
Just received my Triton 500 from amazon and booted up some games to play like counter strike. When playing the game the laptop stops receiving charge from the power cable and continues to do so for a while. When left on standby/shut down for a few minutes it then charges like normal. Is there a fix to this or should I send it back to amazon?

Answers

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    This is normal - using battery power when components pull more power than your power supply can provide.
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  • Arkydius
    Arkydius Member Posts: 2 New User
    edited April 2019
    The laptop acts as if It’s not plugged in. The red charging light on the right hand side of the device disappears too. Also, because it’s ‘not plugged in’ I can’t overclock it either.

    Edit: Also there’s an adudible beep when this happens.
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Oh, then yes, there seems to be an issue. If this is still within warranty/return window do as you feel is apt.
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  • urfiinjuice
    urfiinjuice Member Posts: 9

    Tinkerer

    Arkydius said:
    Just received my Triton 500 from amazon and booted up some games to play like counter strike. When playing the game the laptop stops receiving charge from the power cable and continues to do so for a while. When left on standby/shut down for a few minutes it then charges like normal. Is there a fix to this or should I send it back to amazon?
    should I send it back to amazon?
    ====
    ofc, no doubt.

  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Please do.
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  • marcushdjdjs
    marcushdjdjs Member Posts: 60 Troubleshooter
    Hi can I know is your problem solved?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    Hi can I know is your problem solved?
    @marcushdjdjs  the resolution for this problem is to send it back for a replacement or refund as the unit seems to be faulty out of the box


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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