Acer Spin SP513-51 "bootloop" without getting into Windows.

WouterBerkhout
WouterBerkhout Member Posts: 2 New User
edited October 2023 in 2019 Archives
So I recently purchased a refurbished Acer Spin SP513-51 and when it works it's an amazing device, but it feels like a lottery draw whether it's going to work or not, everytime I boot it.
Essentialy, often when I try to boot the notebook the power light and backlight will turn on and then immediatly off. Then after a few seconds the same thing occurs and this either continues for a long time, or after a few times the power LED stays on. Again though, it's a coin toss whether or not the screen will actually turn on, and when it does it usually only does so after 20 seconds of the power LED being on.
Besides that, when the notebook does get into Windows, it will work fine, untill I leave the lid closed for roughly five minutes. Then the screen just doesn't show anything anymore, yet the LED and backlight will still be on.

I figure this is a hardware problem, and since it's a refurbished model the waranty seals have been broken, so sending it to Acer would most likely cost a pretty penny. Is there a way I could fix this myself without too much trouble?

When looking for the serial number it does not appear to have one, as it is not shown on the notebook's backside, in the utility or the bios, so sadly I cannot provide this.


Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Refurbished products also have warranty, see: https://acerrecertified.com/Content/Support
    However, try these procedures:
    a) reset the battery:
    b) Check that all the lowercase screws are pressed firmly!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Refurbished products also have warranty, see: https://acerrecertified.com/Content/Support
    However, try these procedures:
    a) reset the battery:
    b) Check that all the lowercase screws are pressed firmly!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WouterBerkhout
    WouterBerkhout Member Posts: 2 New User
    Thightening the screws seemed to have fixed things. Thank you very much (:
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited April 2019
    OK! Keep testing and reporting here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)