Keybord malfunction

Draizen
Draizen Member Posts: 5 New User
Hello everyone, I noticed that some of my keyboard  keys stopped  functioning ( space bar,c,b...), if any of you have faced a similar problem I'd like you to please help me and thanks. ( I own a Predator Helios 300 laptop )

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    edited April 2019
    Good Morning Draizen !

    Are your drivers properly updated?
    Have you tried uninstalling the keyboard controller in Device Manager and restarting?
    In Bios do the keys also fail?
    Already tested an external keyboard?



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  • Draizen
    Draizen Member Posts: 5 New User
    edited April 2019
    Good morning Maclane !
    Yes I've tried uninstalling the keyboard controller in Device Manager and restarting it didn't work tho :s
    Can you tell me more about Bios ?
    And yes I've bought me an external keyboard and it's working but not as comfortable as the latptop's :/
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Go to Bios and make sure the keys that do not work in WIndows have functionality there.
    Also check if there is a "key behavior functio" option and if it is enabled.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Could you also tell me the exact model of your notebook? Example v3-571-6682!
    You already tested the keyboard here: https://www.keyboardtester.com/tester.html

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Draizen
    Draizen Member Posts: 5 New User
    Hello guys and sorry for the late answer !
    I don't really know how to get the bios Maclane, and as for you egydiocoelho I have a Predator G3-572, after trying the website you linked I've got like 20% of my keyboard still working :s


  • I would now try to reinstall windows by pressing alt + f10 before the Acer logo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Draizen
    Draizen Member Posts: 5 New User
    Would I lose all my data by doing that ?

  • I suggest you back up your personal files.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Draizen
    Draizen Member Posts: 5 New User
    Oh ok, if I do that I'll keep you updated and thanks you all for the help !