Freezes Aspire ES15

Teeman
Teeman Member Posts: 2 New User
edited September 2023 in 2019 Archives
I am using an Aspire ES15. I just bought an office 2019 professional plus. Since i activated this software my Acer freezes and had to use hard reset. It all started after the purchase of this software. What could be the underlying issue/s?

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!

    Teeman 

    Does the computer freezes only while using this Office 2019 software or freezes on all programs? Is there any error message? If so, please share the error message. Also please let us know the exact model # of your laptop. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Teeman
    Teeman Member Posts: 2 New User
    Thank you for your swift response. It only started freezing after i started using this software. Before the software i never had a problem.