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Headphone sound issuse

nihal9152nihal9152 Posts: 11Member

Tinkerer

When I plug my headphones in 3.5 mm Jack them it gives crackling sound in it any time a sound is played.
I tried that headphones with many devices it work fine and also some headphones work fine in my device and some give crackling noise please help. Thanks in advance.

Best Answer

  • IshyIshy Posts: 53 Devotee
    Accepted Answer
    Hi, @nihal9152 Since the reinstalling driver didn't help.
    Try Bios Default:
    1) Shutdown the device.
    2) Press the power button immediately press F2 button multiple times which will allow you to go to bios.
    3) Press F9 and then press enter.
    4) Press F10 then save and exit.
    5) Check if it works, if not then there might a damage to the audio port. Try to check with acer warranty support for further assistance or local technician.

    If I was Helpful, accept my answer. Thanks

FAQ & Answers

  • christy1christy1 Posts: 475Ally
    Hi @nihal9152,
    Try to reinstall the sound drivers. 
    Open your Device Manager, find your sound card again, and right-click on the icon. Select Uninstall. This will remove your driver, but don't panic. Restart your computer it will be installed automatically. 
    Image result for sound drivers reinstall

    Hit Accept if its useful.  
  • nihal9152nihal9152 Posts: 11Member

    Tinkerer

    I tried it many times but nothing changed
  • IshyIshy Posts: 53Member Devotee
    Accepted Answer
    Hi, @nihal9152 Since the reinstalling driver didn't help.
    Try Bios Default:
    1) Shutdown the device.
    2) Press the power button immediately press F2 button multiple times which will allow you to go to bios.
    3) Press F9 and then press enter.
    4) Press F10 then save and exit.
    5) Check if it works, if not then there might a damage to the audio port. Try to check with acer warranty support for further assistance or local technician.

    If I was Helpful, accept my answer. Thanks
  • nihal9152nihal9152 Posts: 11Member

    Tinkerer

    Ok I will try it
  • christy1christy1 Posts: 475Ally
    Hi @nihal9152,
    If even after tying the above if its still not working then try to do a reset with keeping your files. it will remove your app and programs but you wont loose your doc,pic or info on the unit. 

    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click Remove everything. ->just remove my files->Reset.
    6.  
    7. Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10
    Hit Accept if its useful.  
  • nihal9152nihal9152 Posts: 11Member

    Tinkerer

    Thanks for your help  I found out that my headphones have some issuse
  • christy1christy1 Posts: 475Ally
    Oh good that you identified the issue 
    Hit Accept if its useful.  
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