factory reset not working

Stec
Stec Member Posts: 5 New User
edited November 2023 in 2019 Archives
I have a spin 3 which is running slow. I have tried a restore to factory conditions but after it reboots it suddenly says restore cannot be completed and turns off and restarts saying nothing has changed. Any suggestions TIA

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    In this case, you create a pendrive with windows iso like this:
    Then use the recovery options!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • What is the exact model of your notebook? Example an515-51-75kz! Have you checked the task manager if the disk is at 100%?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited April 2019
    Hi!!

    @Stec

    Please share the exact model # of your computer. Also share the procedure that you followed to initiate the Full Factory Reset. 
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Stec
    Stec Member Posts: 5 New User
    Hi
    the model number is. Sp315-51-32ju
    i have pressed alt-f10 it says WAIT.  Then goes to a grey screen and nothing else happens. I have left it for hours but nothing else happens. The laptop is still live because it does beep if you touch a key
    Thanks for your help
  • Have you selected the option to clear the hd or to keep the files?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Stec
    Stec Member Posts: 5 New User
    Hi
    I choose to delete everything but not the one that says if your going to sell the computer. I have since turned the laptop off and attempted a normal  start which it began. It then stopped saying repairing drive it has now gone on to say ^attempting repairs^ but it's been like that for about 4 hours. Not sure whether to just leave it or try again.
  • Leave it for some time! You may need to download an iso from Microsoft!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Stec
    Stec Member Posts: 5 New User
    can I download an iOS of w10 from Microsoft and install from an external drive? Will it detect that my laptop was registered with them or would I have to pay?.
    I don't mind doing the setup like that if I am able to.
    The laptop is still saying attempting repairs
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    In this case, you create a pendrive with windows iso like this:
    Then use the recovery options!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Stec
    Stec Member Posts: 5 New User
    Followed the usb instructions and everything back up and running.
    Thank you for all those who helped.
    Regards
    Stephen