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My touch pad has stopped working.

hotdeathshotdeaths Posts: 3Member New User
I bought an Acer Chromebook 14 CBS-431 2-4 weeks ago after my old Toshiba Chromebook (of 4 years) started having issues. On the train journey back today my cursor suddenly froze. I re-booted my device to find my cursor had just gone missing. I have just gotten home and found that connecting a mouse seems to be working. Is this software/hardware and is there anything I can do to fix it (ideally without charge - I didn't drop it or anything it literally stopped working from nowhere). I have already contacted live support, but they didn't help me much, referring me to sending a form to an email. Any help appreciated :)

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 16,565ACE Trailblazer
    The correct model is CB3-431?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hotdeathshotdeaths Posts: 3Member New User
    The correct model is CB3-431?
    Yes @egydiocoelho
    Acer Chromebook 14 CB3-431 is what the sticker on it says.
  • egydiocoelhoegydiocoelho Posts: 16,565ACE Trailblazer
    Did the touchpad work properly again?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hotdeathshotdeaths Posts: 3Member New User
    Did the touchpad work properly again?
    @egydiocoelho no, I haven't done anything and it still doesn't work. I have done a hard-reset and still hasn't done anything.
  • egydiocoelhoegydiocoelho Posts: 16,565ACE Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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