G3-572 How do I uninstall and reinstall my hard disk.

Ashercash
Ashercash Member Posts: 10 New User
edited November 2023 in 2019 Archives
Sri told me that was what I had to do to fix my laptop saying no bootable device.

Best Answer

  • sri369
    sri369 ACE Posts: 2,751 Pathfinder
    Answer ✓
    Ashercash said:
    Are these what you are asking for?
    I see only 2nd hdd here, not the primary. Either the primary conked (as in gone, poof...) or it needs to be pulled out n put back in.
    The message you sent to me has you with secondary HDD. For the primary, you need to take off the back cover completely.

    Also... if you are covered under warranty, let Acer handle this. It could be a blown out SSD too.

    Note, off topic: SSD crashes are pretty irrecoverable - and if an SSD dies, it is pretty much gone (unless people really invest time n money n expertise, but that's a different story). So all important files and documents, save/backup onto non SSD medium.
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Answers

  • Hello! Have you checked that the disk is recognized in the bios information section? Is windows boot manager in first boot?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Ashercash
    Ashercash Member Posts: 10 New User
    The disk is not recognize, and I don't know how to check if it is in first boot.
  • Can you send a photo of the bios information and boot section?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ashercash
    Ashercash Member Posts: 10 New User
    Are these what you are asking for?
  • This specific model comes with a 256gb ssd plus a 1tb hd, see: https://www.acer.com/datasheets/2017/4876/G3-572/NH.Q2BAA.007.html
    From what I checked in your photos, ssd is no longer recognized! I suggest you try to do a battery reset, like this: https://www.youtube.com/watch?v=NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ashercash
    Ashercash Member Posts: 10 New User
    Yes the info you provided was correct but I he battery reset did not work.
  • sri369
    sri369 ACE Posts: 2,751 Pathfinder
    Answer ✓
    Ashercash said:
    Are these what you are asking for?
    I see only 2nd hdd here, not the primary. Either the primary conked (as in gone, poof...) or it needs to be pulled out n put back in.
    The message you sent to me has you with secondary HDD. For the primary, you need to take off the back cover completely.

    Also... if you are covered under warranty, let Acer handle this. It could be a blown out SSD too.

    Note, off topic: SSD crashes are pretty irrecoverable - and if an SSD dies, it is pretty much gone (unless people really invest time n money n expertise, but that's a different story). So all important files and documents, save/backup onto non SSD medium.
    -----
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
  • I agree with sri369! If your notebook is under warranty, I would not try to open it just to try disconnecting and reconnecting the ssd! You should contact technical support!
    If you want to try to open the notebook, see this video:
    https://youtu.be/yIHp58XTwdM
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)