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Why aren't some of my Chromebook keyboard keys not working?

newyrknewyrk Posts: 3Member New User
My Chromebook R11's keyboard keys are not working. I've tried Powerwash many times but still does not work. I am using the touchscreen keyboard right now.

Best Answer

  • JackEJackE Posts: 16,662 Trailblazer
    Accepted Answer
    You likely need a new keyboard due to contacts getting gummed up with debris. Usually inexpensive. What is your full model  number? Jack E/NJ

FAQ & Answers

  • JackEJackE Posts: 16,662ACE Trailblazer
    Accepted Answer
    You likely need a new keyboard due to contacts getting gummed up with debris. Usually inexpensive. What is your full model  number? Jack E/NJ
  • newyrknewyrk Posts: 3Member New User
    I see. Model is Chromebook R11 CB5-1327 series N15Q8. 
  • JackEJackE Posts: 16,662ACE Trailblazer
    I think it's a CB5-132T with a "T" instead of a "7". Is this correct? If yes, a new KB costs about $40 . https://www.ebay.com/itm/Acer-Chromebook-C738T-CB5-132T-Laptop-Black-Upper-Case-Palmrest-Keyboard-/202122092113 . However, you might want to first try gently dusting under the keys with a blush applicator brush while blowing air to help dislodge any debris that might've accumulated on the switch contacts under the keypads.     Jack E/NJ

  • drlektrodrlektro Posts: 1Member New User
    Hi,

    I had the same issue since last week and have solved this by reconnecting the keyboard flat cable as explained in the the following movie: https://www.youtube.com/watch?v=Bl8L4PeAKyU
    Now he's already working fine for a full day, so fingers crossed that the problem stays away.
    Of course this forces you to open the chromebook, but it only requires limited technical skills. 

    FYI: CB5-132T-C9ES is the type of my chromebook where the 1-key was broken.

    Hope this helps for you as well.
  • newyrknewyrk Posts: 3Member New User
    Hi. It seemed like there was dust in the keys so I brushed them off and now it works again. Thanks for the help! 
  • JackEJackE Posts: 16,662ACE Trailblazer
    newyrkThanks for the report. Congrats on your success! Jack E/NJ

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