Different System Info - Acer Aspire F5-573-32ZS

mtmiller
mtmiller Member Posts: 14

Tinkerer

edited September 2023 in 2019 Archives
I bought this computer Acer Aspire f5-573-32zs a couple of years ago new and never really paid any attention to hardware of it. It states that it has i3-6100u 2.3 GHz. Well I started to get a few BOSD's and so I decided to start upgrading and updating the system so I started with another 8gb memory bring it to 12gb total, upgraded to windows 10 pro and updated BIOS to v1.27, now when I check the hardware status it says it is a i3-7100 so trying to figure out why is this....
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Answers

  • Hello! Can you send a photo of the bios information section? What is the bsod error code?
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  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    Well since I have done the upgrades I don't have the BOSD's anymore everything is working fine but the system info has changed and trying to figure out why. Here is system info
    OS Name Microsoft Windows 10 Pro
    System Manufacturer Acer
    System Model Aspire F5-573
    System Type x64-based PC
    System SKU Aspire F5-573_115C_1.27
    Processor Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Insyde Corp. V1.27, 5/26/2017
    SMBIOS Version 3.0
    Embedded Controller Version 2.30
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Product Captain_SK
    BaseBoard Version V1.27
    Installed Physical Memory (RAM) 12.0 GB

  • Has this change in processor name occurred after the bios update?
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Did you check this information in the bios information section?
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    The BIOS states the same info i3-7100 and i'm going to say yes it changed when updated BIOS

  • It's strange, because the core i3 7100u is seventh generation and the 6100u is the sixth generation! Also, the clocks and video cards of both are different! Can you check if the video card has also been changed to the intel hd 620 in the device manager?
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    And my next question is can I upgrade the intel processor, I have been searching to find compatibility and have not been able to get an definitive answer.
  • Unfortunately, you can not replace the processor, because it is integrated into the motherboard!
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    Yes it has it went from hd graphics 520 to 620

  • Strange things happened on your notebook! every time the bios is updated, it is necessary to press f9 to restore the bios and then f10 to save when exiting! That way, if there are any bugs after the update, this bug will be fixed! Try this!
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    the 6100 is 2.3 ghz and the 7100 is 3.9 ghz when I run clock speed my runs at 

  • Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    sorry was looking at the i3-7100 which Intel Core i3-7100 3.9 GHz Dual-Core LGA 1151 Processor. But I have went into bios and f9, f10 and no change.

  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    and when you compare the two
    https://ark.intel.com/content/www/us/en/homepage.html
    they are the same processor






  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    and when you said it was integrated into the motherboard I thought only the AMD processor was integrated the intel was not.
  • Well, this problem is really and I consider it to be some bios bug, because your model actually comes with 6100u, see: https://www.acer.com/datasheets/2016/4876/F5-573/NX.GHRAA.002.html
    Also, I suggest you take a stress test using aida64!
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    Sorry not trying to sound like a smartazz but I know what my computer is and am trying to find a fix it works fine however when I'm updating drivers and such it is looking at it as if it was an i3-7100u and updating as such. I got this BIOS update from acer support downloads and manuals after putting in my laptop id and serial and thought I was downloading the BIOS for the i3-6100u it is not a glitch it is an acer mess-up and now I'm searching for the correct BIOS. I have tried contacting acer however my laptop is out of warranty and all I can get is from the community etc. And I also was just wondering about the processer upgrade if it is not possible so be it but again was just curious.
  • Are you sure that your model is F5-573-32ZS?
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mtmiller
    mtmiller Member Posts: 14

    Tinkerer

    yes sir I bought it from tigerdirect business two yrs ago.
  • Before updating the bios, did you take the notebook to be a repairman at some service center? At some point, did you change the motherboard? I ask this, because the processor of this model, is integrated in the motherboard and it is practically impossible to change it, without the motherboard being replaced! If the problem is not this, then I think it should be some bug in the bios or something!
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)Â