Examples: Monday, today, last week, Mar 26, 3/26/04

New Chromebook 15 will not go past the network page.

RLNRLN Posts: 6Member

Tinkerer

Just purchased a new Chromebook 15 and was trying to set it up. I made it to the network page and connected to my guest network, but it says "Network not available" and I cannot continue beyond this page. 

Best Answer

FAQ & Answers

  • BalatekieBalatekie Posts: 805ACE Pioneer
    Hi!!

    RLN

    I recommend you to try reinstalling (Powerwash) the Chrome OS. To do that, please click here and follow the instructions in the support article.  
     :) If you think I've answered your question, please hit the Accept Answer:)

  • RLNRLN Posts: 6Member

    Tinkerer

    Thank you! I will try that! 
  • RLNRLN Posts: 6Member

    Tinkerer

    I have reinstalled Powerwash as per instructions and it still only goes to the internet connection. The page says, "Network not available. Please connect to the internet to update your Chromebook. and under that it says Linksys 04606 Connected. And no prompts from there. The only thing that I can do from there is Shut down. 
  • JackEJackE Posts: 14,769ACE Trailblazer
    >>>The only thing that I can do from there is Shut down. >>>

    Before shutting the Chromebook down, turn your router off for a few minutes. Then turn the router back on again. Wait a few minutes, then see if you get an internet connection. Jack E/NJ


  • RLNRLN Posts: 6Member

    Tinkerer

    It would not connect, although it said it was connected as a guest. I purchased a new router and of course, it has a disc to run. The Chromebook does NOT have a disc drive!!!  :# I tried the external disc drive that I purchased for the wife's Toshiba, but it did nor function properly. Is there a disc drive built specifically for the Chromebook? Or, how will I ever be able to connect to the internet with the Chromebook??? 
  • JackEJackE Posts: 14,769ACE Trailblazer
    >>> I purchased a new router and of course, it has a disc to run.>>>

    Looks like the chromebook and router are talking to one another. But the router isn't talking to the internet. Can you connect to the internet thru this new router with any other device? Jack E/NJ

  • billseybillsey Posts: 6,106ACE Pathfinder
    Depending on which router you have, the guest connection may not work until you fire up a browser and login. Just connect to your main network instead of the guest network. I should ask for the password and you'll put in what you used when setting the router up.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RLNRLN Posts: 6Member

    Tinkerer

    I got it. Thank you! I set up the router with my wife's computer and used the password to connect with the Chromebook! 
  • RLNRLN Posts: 6Member

    Tinkerer

    Is there a preferred, or best "free" antivirus that you could recommend for the Chromebook? 
  • JackEJackE Posts: 14,769ACE Trailblazer
    Accepted Answer
    No. Not needed. Jack E/Nj
  • billseybillsey Posts: 6,106ACE Pathfinder
    Yeah, any anti-virus is just going to slow you down. You can still get on a malicious site with the Chromebook, but as long as you don't give them you logon info you're safe because you can always just leave. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
Sign In or Register to comment.

Who's Online173

darbanere
darbanere
drdah
drdah
egydiocoelho
egydiocoelho
Kermshugg
Kermshugg
Maxgrt
Maxgrt
Soft_revolution
Soft_revolution
stripergirl
stripergirl
WruceBayne
WruceBayne
+165 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.