Acer Predator 21X - Bluetooth just disappeared!

TheRealSpiky
TheRealSpiky Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
So my bluetooth is missing from settings and says it's disconnected in device manager.

I've installed the drivers, yet, nothing.

The bluetooth was working before this though. I reinstalled windows and then it disappeared.

Anyone have any idea what may have happened?

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon TheRealSpiky !

    First, what EXACT model of your laptop?
    Have you installed all drivers and controllers from the Acer website?
    Did you also install Acer Quick Access?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
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    Atenciosamente:  J. MaClane™

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    Otherwise, I am willing to try to heal your doubts and solve your problems!
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  • TheRealSpiky
    TheRealSpiky Member Posts: 9

    Tinkerer

    I'm using the Acer Predator 21X
    Yes, I have, although I have one instance of Unknown USB Device (Device Descriptor Request failed).
    I've even updated the BIOS.
    And no, I don't have Quick Access, downloading it now as we speak.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Use some driver automation software, such as driverbooster (https://www.iobit.com/en/driver-booster.php) or driverpack (https://drp.su/pt-br)



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • TheRealSpiky
    TheRealSpiky Member Posts: 9

    Tinkerer

    I've tried DriverPack, I haven't tried Driver Booster though. Will try and revert.
  • TheRealSpiky
    TheRealSpiky Member Posts: 9

    Tinkerer

    edited April 2019
    So I used driverbooster, it worked, the device is now showing in device manager. but I still can't add bluetooth devices, and when I run the bluetooth troubleshooter, it tells me device does not have bluetooth.
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer

    You may want to check if the related Services are started and running smoothly. To do this, press Windows key + R, type services.msc. Next, right click on Bluetooth Support service and select Restart.

    Bluetooth devices not showing

    Right click on Bluetooth support service and select Properties and ensure that the startup type is Automatic.

    Startup type automatic


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • TheRealSpiky
    TheRealSpiky Member Posts: 9

    Tinkerer

    Thanks for your help.
    I've tried that, still doesn't work.


  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Download a Linux distro such as Ubuntu and run in live mode to verify that the bluetooth hardware is recognized and functional.
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Try adding a bluetooth device here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheRealSpiky
    TheRealSpiky Member Posts: 9

    Tinkerer

    MaClane said:
    Download a Linux distro such as Ubuntu and run in live mode to verify that the bluetooth hardware is recognized and functional.
    I tried this, but after the splash screen, Ubuntu and Deepin, nothing happens, just blank screen and sometimes stuck on splash screen.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited May 2019
    Is your model the gx21-71? If so, firmware uefi 1.03 brings some fix for the wlan card, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • red123
    red123 Member Posts: 2 New User
    Did you ever find a fix, this seems to be a problem across acer models. I havent seen acer address any threads. I have an aspire E5 575 with the same issue. Im never buying another ACER again.  
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good evening red123 !

    What exact model of your laptop?
    Solutions exist and varied.
    Just read and search for information.
    Ever try to replace the wireless card?


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    red123 said:
    Did you ever find a fix, this seems to be a problem across acer models. I havent seen acer address any threads. I have an aspire E5 575 with the same issue. Im never buying another ACER again.  
    Never had an issue with any of my aspires and im using acer since 2010 and if theres an issue with the bluetooth why not get an usb dongle they are pretty cheap anything would work fine this is the easiest fix of all


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • red123
    red123 Member Posts: 2 New User
    edited June 2019
    Just FYI I used driverpack linked by Maclane in the thread and it worked. Cheers nerds. 
  • Great my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    red123 disse:
    Just FYI I used driverpack linked by Maclane in the thread and it worked. Cheers nerds. 
    Great!
    As I told you, there are several solutions!
    Just a few tries!

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    red123 said:
    Just FYI I used driverpack linked by Maclane in the thread and it worked. Cheers nerds. 
    Nice :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/