Acer aspire V17 Nitro - USB problem

Risperidone
Risperidone Member Posts: 10

Tinkerer

edited September 2023 in 2019 Archives
Hello i have a weird problem - recently i bought a steelseries mouse to my laptop, it is wired mouse connected by usb. My problem is that everytime i put headphones in or i plug for example phone charger to power socket mouse is disconnecting and connecting again, sometimes it stopps working and i have to restard my laptop. 
The weirdest thing is that mouse is disconnecting also when someone is turning the light in bathroom (lol), do you think it may be the laptop charger problem or what can it be ? 

Answers

  • Hello! Could you tell the exact model of your notebook? Example an515-51-75kz! Also, have you updated the drivers through the intel and nvidia websites?
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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  • Risperidone
    Risperidone Member Posts: 10

    Tinkerer

    Drivers updated via nvidia websites, how is that connected to the case anyway ? 

    Model of laptop is aspire vn7-791g-553f
  • Intel is the supplier of usbs ports! I suggest you go on the intel website and download the latest drivers!
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Risperidone
    Risperidone Member Posts: 10

    Tinkerer

    So youre saying that outdated drivers can make my mouse to disconnect every time someone turn the light on in the bathroom ? 
    Ofc I will try that but I don’t think that is the problem
  • About the fact that the mouse is disconnecting when I turn on the bathroom light, I thought it was a prank! However, in addition to updating the drivers, I suggest you do a battery reset:
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Try also, test the notebook in another electrical outlet with ground!
    Oi! Eu nĂŁo sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)Â