Predator Helios 500. High pitch fan sound - PH517-51-752D

Sm4n
Sm4n Member Posts: 5 New User
edited April 23 in 2019 Archives
Hello everyone,

Recently I've bought an Acer Predator Helios 500 laptop Nvidia/Intel model. So far I'm very pleased with my purchase. There is one thing that really bothers me. There is a high pitched sound when fans start to spin. Like a whistle. It's not very loud bit it can be heard. The faster fans spin the higher/louder the sound. There is a normal sound of air being pushed out of the laptop and there is that high pitched sound, like a little, quiet turbocharger. Well, I can't describe it any better :). Is it normal or should I ask for a replacement?
Thank You in advance for all the help and answers.

Best regards.

Answers

  • Sm4n
    Sm4n Member Posts: 5 New User
    I'm really sorry for self bump but could someone please share their experience with Helios 500? Thanks.
  • Hello! Could you tell the exact model of your notebook? Example an515-51-75kz! Also, could you record an audio with this sound?
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  • Sm4n
    Sm4n Member Posts: 5 New User
    Thank You for answering. My laptop model is: ph517-51-752D. The noise is similar to sound in this clip: https://www.youtube.com/watch?v=g00DDseYTYU (please jump to around 1:40) or here https://www.youtube.com/watch?v=jQVc70YOVFQ .
    Once again thank You for answering.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited April 2019
    Is this sound only heard when fans are at full speed? Have you tried turning off coolboost or aeroblade3d, to verify the problem persists?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Usually laptop fans produce this kind of noise. The sound pitch should increase as the fan speed increases. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Sm4n
    Sm4n Member Posts: 5 New User
    edited April 2019
    Is this sound only heard when fans are at full speed? Have you tried turning off coolboost or aeroblade3d, to verify the problem persists?
    No. It's also heard in idle (very silent tho) and yes the sound increases with the fans speed. I tried every single fan mode to try all possibilities. My old laptop also does that but it's 4 years old and didn't make this kind of sound when it was new.
    Now I can even hear silent buzzing noise.
    Thanks for helping me! Much appreciated.
  • I did not see any signs of fan problems! As my colleague ven98 said, in today's notebooks gamers, because they have a better cooling system, it is possible that the noise of fan rotation is higher! I own the model an515-51 which also makes quite a loud noise when the fan increases the rotation!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sm4n
    Sm4n Member Posts: 5 New User
    Is the noise Your laptop make high pitched like whistling or is it just an air blowing out of the laptop? Can You hear it at low rpm? I'm sorry for asking so much but today is the last day for me to return it with no question asked.
    Thank You.
  • Like I told you before, I did not check any problems with the fan! However, you can verify that the same noise occurs on an identical model in the store you bought!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)