Aspire C24 -865 Black Screen

Wirleygig
Wirleygig Member Posts: 2 New User
edited November 2023 in 2020 Archives
Currently trying to fix an issue with my pc
On startup, after the Aspire splash screen, the display remains black.
Cant access any files to look at display options or drivers.
Any thoughts on accessing the bios, I'm stuck on how to fix this

Answers

  • Wirleygig
    Wirleygig Member Posts: 2 New User
    I've connected the pc to my tv and can now access the main menu and settings. 
    Any suggestions to what options to choose to fix the black screen?
  • EXoomalxgb
    EXoomalxgb Member Posts: 21 Networker
    Wirleygig said:
    I've connected the pc to my tv and can now access the main menu and settings. 
    Any suggestions to what options to choose to fix the black screen?
    I did the following, got help from Microsoft Chat.

    Using Command prompt in "Run as administrator"

    DISM /Online /Cleanup-Image /RestoreHealth

    THEN

    Sfc /scannow



    There were corrupted files, takes a few minutes to complete.