My Aspire E5-573G is not opening

Leo1342
Leo1342 Member Posts: 5 New User
edited September 2023 in 2019 Archives
Hello!
I have an Acer 

Aspire E5-573G

I've had it for about 3 years and today when i tried booting it up i ciuld hear the fans runing but the screen was black and after about 5 to 10 seconds the sounds stopped and my laptop close before even showing the acer symbol on boot-up. I should also mention that there's a blue light that shines when my laptop is open however it shines but the laptop does not make sounds

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good afternoon Leo1342 !

    Is the battery charging normally?
    Do you have access to Bios?
    Have you tried connecting to an external monitor to see if it has video?
    Have you tried another charger yet?


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  • Leo1342
    Leo1342 Member Posts: 5 New User
    MaClane said:
    Good afternoon Leo1342 !

    Is the battery charging normally?
    Do you have access to Bios?
    Have you tried connecting to an external monitor to see if it has video?
    Have you tried another charger yet?

    I have tried connecting to a monitor but still the same. Also i cannot acces the bios cause it's all black and concerning the battery it shows it's charged
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Try resetting the battery or remove the battery and try to connect the device without it and check for video.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • Leo1342
    Leo1342 Member Posts: 5 New User
    MaClane said:
    Try resetting the battery or remove the battery and try to connect the device without it and check for video.

    I have an internal battery. Can that be disconnected?
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    What exact model of your laptop?
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • Leo1342
    Leo1342 Member Posts: 5 New User
    MaClane said:
    What exact model of your laptop?

    MaClane said:
    What exact model of your laptop?
    It's an acer aspure e5-573G-55MH
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    First remove all screws from the back.
    remembering to be careful when removing the cover slowly and disconnecting the speaker cable that will be between the two parts.



    Then remove the battery as indicated below:



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Leo1342
    Leo1342 Member Posts: 5 New User
    MaClane said:
    First remove all screws from the back.
    remembering to be careful when removing the cover slowly and disconnecting the speaker cable that will be between the two parts.



    Then remove the battery as indicated below:



    I have done this and reconnected the battery but it's still the same :(

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    In this case it is possible that the flat cable connecting the screen to the motherboard is damaged or misplaced.
    Take a look at it.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!