Where's my (broken) 2 month old laptop?

UPS collected a dead 2 month old Swift 3 ultra thin laptop 10 days ago and your customer service say they can't find it and ignore basic questions about what you are doing to find it, how long you are giving yourselves to do so, nevermind when I could possibly hope to get it back in working order. Rubbish computer, even worse if that were possible, customer service. Just refund me, I don't want anything more to do with Acer and its products and service and keep the laptop, if and when you find it. And your offer of 10% off more of your rubbish when I filed an ignored complaint - is that ironic?

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JackE

Whereismylaptop

Sorry, you have posted this on an users board not ACER customer service or ACER employees contact point. You should have a UPS tracking number and an ACER case number that can be followed online https://www.upstoday.com/couriers/ups-access-point and https://www.acer.com/ac/en/GB/content/service-contact

Jack E/NJ

Manny-Acer_Retired

Hello Whereismylaptop,

I'm sorry that you're having issues, this community is not a direct portal to Customer service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate.

But primarily we want the community to be a place where members can exchange their own advice and ideas. We recommend you contacting your local Acer support center for better assistance here: https://www.acer.com/ac/en/GB/content/service-contact

Sorry for any inconveniences caused,

Acer-Manny

Whereismylaptop

Now 2 weeks since you collected it and your customer service provide no information on where it is and when I can expect it back. All they say is they are looking for it. The online check says nothing other than Case Open. And a public forum is exactly the place to raise this so others are aware of brand new Swift's dying and then getting lost by Acer and/or UPS when returned for repair. And seemingly no one is responsible. I have asked UPS directly for proof of delivery and will be chasing them up now I have supplied copies of the shipping docs.

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