Hdd need service? nitro 5

Oprisorlaur
Oprisorlaur Member Posts: 16

Tinkerer

edited September 2023 in 2019 Archives
Few days i buy The acer nitro 5 256gb ssd and 1tb hdd
When i start bios for boot Windows i put password for hdd or supervisior i, m not sure because i, m noobie now my laptop see just ssd hdd desen, t exist 
My question îs cam i remove this or reinstall bios to repare this problem ? Or i need service .. (When i put a New hdd or ssd my Free service expire) ? 

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Generally, the warranty is not violated when the user opens the notebook, as long as it does not damage any part! However, I do not know how the guarantee works in Romania! You can ask for technical support, if opening the hd compartment, violates the warranty or not! https://www.acer.com/ac/ro/RO/content/service-contact
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    enter BIOS and check if HDD is listed or not, if not probably is gone, if is visible
    open windows disk management ( windows logo k + x key ande select disk management)
    check how many SSD/HDD are reported.

    I'm not an Acer employee.
  • As reported by colleague Ironfly, you should check if ssd is recognized in the bios information section!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    Yes ssd is ok he find him but hdd not.. Îs posibile The problem Will appear because i set The supervisior password ? I know him When i go în bios .. But not help me
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2019
    Can you send a photo of the bios information section, the main section and the boot section? What is the exact model of notebook? Example an515-51-75kz!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Delete the HDD password and then check if it appears on windows again.
    I'm not an Acer employee.
  • You said that the problem occurred while putting a password in setsupervisorpassword, correct? Did you also change the satamode to ahci? Does windows start normally?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    edited March 2019
    IronFly said:
    Delete the HDD password and then check if it appears on windows again.
    i can't do that...just solution on internet is to take down the case and i don't make it...

    You said that the problem occurred while putting a password in setsupervisorpassword, correct? Did you also change the satamode to ahci? Does windows start normally?
    if is in AHCI yea start normally if change value don't start recive a green wallpapers with message the windows can't start will restart for you or something

    another question if i change hdd to ssd single i will loose the guarantee?
  • You reported that you had set a password in setsupervisorpassword and setsuserpassword! Is that correct? Have you tried removing both passwords as reported by colleague ironfly? What did you do exactly, before hd disappears? when you change sata mode to rst with optane or raid, is hd recognized?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    edited March 2019
    You reported that you had set a password in setsupervisorpassword and setsuserpassword! Is that correct? Have you tried removing both passwords as reported by colleague ironfly? What did you do exactly, before hd disappears? when you change sata mode to rst with optane or raid, is hd recognized?
    i can't try to boot a windows in rst i will try now
    i don't have ideea how to remove if you can see in photos i change any value in bios just for booting or same thinks...but enable disable (password) i can't if you can give help for this..to remove password when a bios update or same something to make default ..
     before to dissapears i set the password on supervizor and that it..and now i cant remove it ...or i dont know how can i do this
  • To remove the password that you created in setsupervisorpassword or setuserpassword, see this:

    Now, I would also like to know if satamode option came from the factory with the option rst with optane active, or did you personally changed to ahci mode?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    And When whrite New password i Will leave blank? 
  • Yes my friend! In confirm new password, you must leave it blank!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    This bios say i cant set password for hdd this pce doesen t support this option you can see în photo
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited March 2019
    In this case, all ssds nvme do not support creating a password for hd in bios!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    I remove all password and îs achi now i Will try boot Windows to see The hdd îs found
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    Now The secure boot îs enabled and i cant put disable and i try to boot recive. Boot security fail
  • OK! In this case, create a password again in setsupervisorpassword and disable secureboot. Then remove the password from setsupervisorpassword!
    If hd still is not detected, try disconnecting it from the sata cable, and then reconnect it again:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oprisorlaur
    Oprisorlaur Member Posts: 16

    Tinkerer

    I remove password and all and still not detected Windows see just ssd not hdd after that i put ahci and rs and still problem . Mby în this week i go to asus representation to solve it. 
    Thank for all helps! I m scared to disconected The cable for garancee
  • OK! Also check that in the IRST program, if hd is detected! Even if you're experiencing an error, try the following:
    a) activate the safe mode;

    b) change the sata mode option to rst with optane and then press f10 to save when exiting! Windows will enter safe mode. Then restart and enter the bios, to verify that the hd is identified! This may cause windows to stop working!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)