Acer E5 475g graphics card how to disabe

MannyBM
MannyBM Member Posts: 10 New User
edited September 2023 in 2019 Archives
Greetings Acer Community

Im using an e5 475g laptop, I experienced a black screen. I’m using the laptop for spreadsheet only, and watching movies.

I would like to ask how to disable my dedicated graphics card.

Please help me because I dont want my laptop to experience blak screen again, luckily my laptop is under warranty and the company will replace the motherboard of my laptop.

Why do I experience this kind of problem always?  My previous hp laptop died also because of GPU issue. 


Why do I experience this kind of issue? Im only using my laptop for excel and watch movies on weekend only?
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Answers

  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    Do you see the ACER logo screen if you cold boot? Jack E/NJ

    Jack E/NJ

  • MannyBM
    MannyBM Member Posts: 10 New User
    JackE said:
    Do you see the ACER logo screen if you cold boot? Jack E/NJ
    No sir, I only see the monitor is on, but it only has a black blank screen.
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    If no logo boot screen, then your integrated adapter is the problem. Did this happen suddenly for no apparent reason?  Jack E/NJ

    Jack E/NJ

  • MannyBM
    MannyBM Member Posts: 10 New User
    JackE said:
    If no logo boot screen, then your integrated adapter is the problem. Did this happen suddenly for no apparent reason?  Jack E/NJ
    Yes sir, it happened for no reason. I was on exvel spread sheet and it turned off on its own, i turned it on again, in less than a minute it turned off again, the laptop was no heat issues as I dont feel any hot areas on the laptop. The next day I turned it on again it was a blank black screen though the monitor is on. The service center told me they are going to replace the motherboard and they are waiting for the parts.

    im afraid that after the warranty, it might crash again. At least I would have an idea hiw to mitigate the problem caused by black screen.

    what can I do so that i wont experience black screen?
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    MannyBM>>> though the monitor is on. >>>

    Wait. You didn't  mention this before. Is this an external monitor? And is it working OK? Can you use the machine with this external monitor/ If yes, then it's probably just a video ribbon cable that needs to be replaced. Jack E/NJ

    Jack E/NJ

  • MannyBM
    MannyBM Member Posts: 10 New User
    JackE said:
    MannyBM>>> though the monitor is on. >>>

    Wait. You didn't  mention this before. Is this an external monitor? And is it working OK? Can you use the machine with this external monitor/ If yes, then it's probably just a video ribbon cable that needs to be replaced. Jack E/NJ
    The mentioned monitor is the monitor of the laptop itself, not an external monitor. The when I push the on button, laptop monitor is bright black blank screen, but has no logo, no numbers, no words, just a lit up laptop monitor with black blank screen it has no activity at all
  • MannyBM
    MannyBM Member Posts: 10 New User
    I hope you can help me figure this out so that I could preserve the longevity of my device so that we could pin point the possible cause of black screen
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    >>> bright black blank screen>>> just a lit up laptop monitor with black blank screen>>>>>>

    Look at image below. Does your screen look more like 1 , 2 or 3? Jack E/NJ




    Jack E/NJ

  • In addition to the tips of fellow JackE, make sure the battery reset resolves the problem:
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • MannyBM
    MannyBM Member Posts: 10 New User
    JackE said:
    >>> bright black blank screen>>> just a lit up laptop monitor with black blank screen>>>>>>

    Look at image below. Does your screen look more like 1 , 2 or 3? Jack E/NJ




    I’m very sorry for my descriptions sir.

    Yes, its like no. 3 but just a black blank screen.

    Yes its a lit up laptop monitor with a black blank screen.

    why is this happening to the laptop sir jacke?
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
     OK. Now try fellow egydiocoelho 's suggestion. Remove charger plug. Look for a battery re-set pinhole on the bottom of the laptop. Gently insert a paper clip into the hole for about 10 seconds to disconnect the battery. Then let the machine rest for 15 minutes. Then  plug the charger in. Then turn the system on again. Jack E/NJ

    Jack E/NJ

  • MannyBM
    MannyBM Member Posts: 10 New User
    In addition to the tips of fellow JackE, make sure the battery reset resolves the problem:
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Thanks sir egydiocoelho, but unfortunately even the service center, they tried the cleaning because they suspected a clog up of dirt, but didnt work, they did a motherboard replacement. Why is that?
  • Is this notebook still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    OK. Does a TV screen look the same when you HDMI out to an external TV? Jack E/NJ

    Jack E/NJ

  • MannyBM
    MannyBM Member Posts: 10 New User
    edited March 2019
    Is this notebook still under warranty?
    Yes sir, currently my laptop is at the service center, the service center is about to replace my motherboard as soon as the motherboard ordered arrive.

    My problem is, sooner, the laptop will be out of warranty and I want to protect my laptop from the same kind of scenario (motherboard replacement) because I know it would be expensive.

    So what might be the cause of the problem? Or is there somethig wrong with my usage?
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    edited March 2019
    OK. Does a TV screen look the same when you HDMI out to an external TV? Jack E/NJ

    Jack E/NJ

  • MannyBM
    MannyBM Member Posts: 10 New User
    JackE said:
    OK. Does a TV screen look the same when you HDMI out to an external TV? Jack E/NJ




    yes sir, I tried to connect my blank screen laptop to a tv with hdmi, but the tv said “no signal”, i tried all hdmi port of the tv.


    before the last time I used my laptop that was on a good running condition, I connected my laptop to an external monitor, after a few weeks my laptop went lit up monitor with blank black screen
  • JackE
    JackE ACE Posts: 45,161 Trailblazer
    Did you try to turn the TV on with the FN+F5 or FN+F6 toggle key combinations? Jack E/NJ

    Jack E/NJ

  • Before you sent to the Acer service center, had you done the tests indicated by your colleague JackE?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MannyBM
    MannyBM Member Posts: 10 New User
    Before you sent to the Acer service center, had you done the tests indicated by your colleague JackE?
    Yes sir, I have done that before I sent it to the service center.

    Unfortunately it didnt work.

    The service center tried to clean the fan vents and observed, but the problem was still persisting.

    so the service center decided to replace the motherboard.